GA Accounts Leader — Client Growth & Retention

hyperiongrp; Greater London; Hybrid; GBP 120,000 - 170,000; Full time

Benefits offered by this job

Hybrid working

Reasonable adjustments

Job summary

Howden, a global insurance group, seeks a senior General Aviation leader to shape strategy, oversee performance and budget, and enhance client relationships. You will head the General Aviation account management team and serve as a senior escalation point to ensure service excellence.

You will define team structure, territories, and objectives, drive retention, and provide proactive, data-driven insights. Collaboration with operations, technical and service teams will be essential to deliver

Qualifications

• Strong leadership presence with ability to influence at senior levels.
• Deep understanding of General Aviation market dynamics and customer needs.
• Exceptional relationship management and stakeholder engagement abilities.
• Data-driven approach to optimise process and client service delivery.

Responsibilities

• Lead, develop, and inspire a high-performing team of General Aviation account managers.
• Define team structure, territories/producers and performance objectives.
• Identify training requirements and build succession planning.
• Establish a culture of accountability, service excellence, and client-centricity.
• Oversee key GA accounts and act as executive sponsor for strategic clients.
• Drive retention through long-term client partnerships and tailored resources.
• Provide proactive, forward-looking planning and strategic account management.

Skills

Leadership presence

GA market dynamics

Relationship management

Data-driven approach

CRM/data analytics tools

Tools

CRM tools

Job description

Howden, a global insurance group, seeks a senior General Aviation leader to shape strategy, oversee performance and budget, and enhance client relationships. You will head the General Aviation account management team and serve as a senior escalation point to ensure service excellence.

You will define team structure, territories, and objectives, drive retention, and provide proactive, data-driven insights. Collaboration with operations, technical and service teams will be essential to deliver