Head of General Aviation Account Managers

Howden; Greater London; Híbrido; GBP 90.000 - 120.000; Tempo integral

Benefícios oferecidos por esta vaga

Hybrid working

Resumo da vaga

Howden is seeking a General Aviation leader in the UK to guide a team of account managers and drive strategic client relationships across key GA accounts.

You will report to the GA Exec monthly, shaping strategy while ensuring service excellence, revenue retention, and collaboration with operations and tech teams to deliver value for clients.

Qualificações

• Strong leadership presence with the ability to influence at senior levels.
• Deep understanding of General Aviation market dynamics and customer needs.
• Exceptional relationship management and stakeholder engagement abilities.
• Data-driven approach to optimise process and client service delivery.

Responsabilidades

• Lead, develop, and inspire a high-performing team of General Aviation account managers.
• Define team structure, territories/producers and performance objectives aligned with business goals.
• Identify training requirements and succession planning to build capability within the team.
• Establish a culture of accountability, service excellence, and client-centricity.
• Oversee a portfolio of General Aviation accounts, acting as executive sponsor for strategic clients.
• Focus on relationships, investing time to develop long-term partnerships with clients.
• Deliver budget forecasting, pipeline visibility, and strategic reporting to leadership.

Conhecimentos

Leadership

GA knowledge

Relationship mgmt

Data analytics

Descrição da vaga

Howden is a global insurance group with employee ownership at its heart. We're experts helping clients adapt and thrive in a changing world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mind-set, and our strength lies in our ability to collaborate as a powerful international team comprised of 23,000 employees and spanning 56 countries.

Our people are our biggest asset as well as our largest shareholder group and are everything that makes us unique; our inclusive culture, the quality service we offer our clients, and our continued growth, all come from our people-first approach. There’s no such thing as individual success. We all need to play our part, contributing our skills and experience to make a true difference. That’s Howden.

Why work at Howden?

We have always been employee-owned and driven by entrepreneurial spirit. Right from the beginning, we've focused on employing talented individuals and empowering them to make a real difference to the company, whilst building successful and fulfilling careers at the same time. Simply put, we hire talented specialists and give them what they need to make a difference for clients. Always have, always will.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down disappointed head-hunters for years.Whatever your priorities – work/life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

The Role

The role is responsible for leading the strategic direction, performance, budget and support of client relationships within the General Aviation (GA) team ultimately reporting to the General Aviation Exec on a monthly basis. This role combines senior leadership with hands‑on commercial oversight, driving client retention and service excellence. The candidate will lead the team of General Aviation account managers and act as a senior escalation point as may be required.

What you’ll do

• Lead, develop, and inspire a high‑performing team of General Aviation account managers
• Define team structure, territories/producers and performance objectives aligned with business goals
• Identify training requirements, put in place succession planning to build capability within the team and ensure continued client support.
• Establish a culture of accountability, service excellence, and client‑centricity
• Oversee a portfolio of key General Aviation accounts, acting as executive sponsor for strategic clients
• Focus on key relationships investing time and tailored resources to support the development of long-term partnerships with clients to drive retention
• Proactive, forward‑looking planning, strategic account management involving plans that map out the client’s requirements, anticipate their needs, and identify where you can add value ahead of time
• Ensure consistent, high‑quality delivery of products and services tailored to GA customer needs
• Champion improvements in client experience across all touchpoints
• Resolve escalated client issues and ensure rapid, effective resolution
• Align closely with head of technical, operations and service teams to ensure seamless execution
• Deliver accurate budget forecasting, pipeline visibility, and strategic reporting to senior leadership
• Leverage Client Relationship Management tools and data analytics to optimise team performance and decision‑making including: tracking each account manager’s pipeline, renewal timelines, client touchpoints, and account health across the whole team enabling visibility without needing every detail relayed manually.
• Renewal/retention rates and where slippage is happening
• Workload/capacity balance across the team
• Client servicing turnaround times

Who we’re looking for

• Strong leadership presence with the ability to influence at senior levels
• Deep understanding of General Aviation market dynamics and customer needs
• Exceptional relationship management and stakeholder engagement abilities
• Data‑driven approach to optimise process and client service delivery

What do we offer in return?

A career that you define.

Our business succeeds by allowing our people to make a mark in the areas they care about most: personal development, volunteering, and fundraising for charity, or creating new insurance products that address society’s greatest challenges.

And we know that separate home and work lives don’t really exist. If you’re happy and healthy at home, you’re more likely to be happy and fulfilled at work – and vice versa. That’s why we do our best to support our people in every aspect of their lives.

Diversity and Inclusion

At Howden we value diversity - there is no one Howden ‘personality type’. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new
• We support each other, in the small everyday moments and the bigger challenges
• We are determined to make a positive difference, at work and beyond

We consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect – regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances.

Reasonable adjustments

We’re committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

Our sustainability promise

We’re on a life‑long journey to become an ever‑more sustainable group. It’s a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can. Our governance processes, company policies, and review systems are all geared towards our goal of making a positive impact in the world. You can read more about our sustainability work here