General Assistant

GSF Car Parts Limited; United Kingdom; On-site; GBP 10,000 - 19,000; Part time

Benefits offered by this job

Performance bonus

Annual leave extended

Free flu vaccine

Wellbeing tools

Pension advice

Life assurance

Staff discounts

Financial wellbeing

Volunteer time off

Training & progression

Job summary

GSF Car Parts Limited is seeking a flexible General Assistant to support outstanding customer service across delivery, warehouse and retail counter roles. You will help with face-to-face sales, fulfil click and collect orders, and build strong relationships with customers while helping the branch hit its targets.

The role covers delivery driving, picking and packing, handling customer enquiries, and assisting the sales team with promotions.

Qualifications

• Proven experience in a customer-facing role, ideally within retail, sales, warehouse or delivery environments
• A positive, proactive approach with a strong focus on customer service and resolving queries effectively
• Motivated and target-driven, with the ability to contribute towards sales and branch performance
• Confident using IT systems to support order processing, stock management and customer interactions
• Ability to work flexibly across delivery driving, warehouse operations and counter sales
• Strong teamwork skills, with the ability to collaborate effectively in a fast-paced environment
• Good attention to detail, particularly when picking orders and handling customer requests
• A full UK driving licence (or requirement to drive, if applicable)
• Knowledge of car parts or the automotive industry is advantageous but not essential
• Familiarity with systems such as MAM, Allicat or MS Office is desirable

Responsibilities

• Delivery driving duties, ensuring accurate, safe and timely delivery of parts to customers whilst providing excellent service at all times
• Serving trade and retail customers on the counter, supporting with enquiries, orders and upselling where appropriate
• Picking and packing parts from the warehouse to fulfil customer and delivery orders efficiently and accurately
• Supporting click and collect orders and ensuring customers are served promptly
• Assisting the sales team with product promotions, handling telephone and electronic queries as required
• Fully satisfying customer needs in respect of any part orders, returns or queries
• Checking customer returns for resale, warranty or surcharge purposes
• Contributing to a positive team performance whilst working towards individual KPIs and sales targets
• Maintaining high standards of organisation, cleanliness and health & safety across warehouse and customer-facing areas
• Developing strong working relationships with customers and understanding their needs
• Promoting a professional company image and representing GSF values at all times
• Utilising the E-learning portal to develop product knowledge and improve performance
• Always working towards the achievement of relevant set KPI’s

Skills

Customer service

Sales

Delivery driving

Stock management

IT systems

Teamwork

Attention to detail

Full UK driving licence

Product knowledge

MS Office

Tools

MAM

Allicat

Job description

About The Role

At GSF Car Parts, the role of a General Assistant is all encompassing to support our aim of delivering excellent Customer Service. This role requires flexibility across multiple areas of the branch, including working as a Delivery Driver, Warehouse Operative and Retail Counter Assistant, ensuring the smooth and efficient running of daily operations.

You will play a crucial part of the team; contributing towards achieving branch and individual targets through face-to-face sales, servicing click and collect orders, and developing strong customer relationships.

Main duties include:

• Delivery driving duties, ensuring accurate, safe and timely delivery of parts to customers whilst providing excellent service at all times.
• Serving trade and retail customers on the counter, supporting with enquiries, orders and upselling where appropriate.
• Picking and packing parts from the warehouse to fulfil customer and delivery orders efficiently and accurately.
• Supporting click and collect orders and ensuring customers are served promptly.
• Assisting the sales team with product promotions, handling telephone and electronic queries as required.
• Fully satisfying customer needs in respect of any part orders, returns or queries.
• Checking customer returns for resale, warranty or surcharge purposes.
• Contributing to a positive team performance whilst working towards individual KPIs and sales targets.
• Maintaining high standards of organisation, cleanliness and health & safety across warehouse and customer-facing areas.
• Developing strong working relationships with customers and understanding their needs.
• Promoting a professional company image and representing GSF values at all times.
• Utilising the E-learning portal to develop product knowledge and improve performance.
• Always working towards the achievement of relevant set KPI’s.

Working hours are Monday to Saturday, 20 hours per week, with the opportunity to increase up to 41 hours depending on business needs.

About You

What you’ll need to succeed:

• Proven experience in a customer-facing role, ideally within retail, sales, warehouse or delivery environments
• A positive, proactive approach with a strong focus on customer service and resolving queries effectively
• Motivated and target-driven, with the ability to contribute towards sales and branch performance
• Confident using IT systems to support order processing, stock management and customer interactions
• Ability to work flexibly across delivery driving, warehouse operations and counter sales
• Strong teamwork skills, with the ability to collaborate effectively in a fast-paced environment
• Good attention to detail, particularly when picking orders and handling customer requests
• A full UK driving licence (or requirement to drive, if applicable)
• Knowledge of car parts or the automotive industry is advantageous but not essential
• Familiarity with systems such as MAM, Allicat or MS Office is desirable

What we’ll offer:

• Opportunity to earn a performance based bonus as part of this role
  
• 20 days annual leave (including bank holidays) plus the opportunity to earn up to 5 more with time-served
  
• Free flu vaccine
  
• Health & wellbeing tools
  
• Free support from pension experts
  
• Life assurance scheme
  
• Discounts from 100’s of household names including Asda, Nike & John Lewis
  
• A suite of financial wellbeing products including advances and savings schemes
  
• Paid time off to volunteer
  
• Training qualifications and career progression opportunities

About Us

GSF Car Parts is one of the UK’s leading automotive parts distributors, supplying thousands of independent garages throughout the UK and Ireland with parts, tools, garage equipment and specialist training. The group has over 175 branches nationwide and a turnover exceeding £475 million. Built on the heritage and success of a dozen local brand identities acquired over several years, we have traded as one brand since November 2021. Our branch network is bolstered by centralised support and expertise from specialist departments in key areas such as procurement and supply chain, marketing and national accounts. The business also benefits from integrated IT systems, which include our industry leading catalogue system, Allicat, and access to the Group's national garage programme, Servicesure.