General Assistant

Thomas Franks Ltd; Slough; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Free meals on duty

Discounts with major retailers (WiderW

Cycle to work scheme

Employee assistance programme

Workplace pension

Excellent career progression

Job summary

Thomas Franks Ltd is seeking a dedicated catering team member to assist with customer service, stock replenishment and daily upkeep of service areas. You will prepare, set up and serve food and beverages for daily operations and events, while upholding hygiene and safety standards.

The role emphasizes punctuality, teamwork and a positive presentation, with opportunities for progression within a leading contract caterer.

Qualifications

• Must hold a level 2 food hygiene qualification.
• Good spoken and written English.
• Right to work in the UK is required.
• Experience in fast-paced catering preferred.

Responsibilities

• Serve customers and replenish stocks during service.
• Prepare service areas for daily operations.
• Set up, serve, clear, and store food, beverages and equipment for events.
• Ensure food hygiene and health & safety policies are followed.
• Maintain cleanliness and support team to deliver excellent customer service.

Skills

Teamwork

Listening skills

Initiative

Personal presentation

Hygiene

Behaviour to others

Verbal English

Written English

Reading skills

Customer service

Flexibility

Reliability

Honesty

Willingness to learn

Heavy lifting

Education

Level 2 Food Hygiene qualification

Job description

• To support the team with serving customers, replenishing stocks, cleaning.
• Prepare all service areas for the days business relating to that meal service.
• Prepare, set-up, serve, clear, clean and store away any food, beverage or equipment required for special functions.
• Prepare basic food for sale/service, following good hygiene and safety practices and to the standard specified.
• Restock and replenish stocks and consumables as required during service periods, pre-empt customer needs and achieve optimum customer service delivery.
• Empty, remove and store rubbish / recycle rubbish in the correct place.
• Be prepared to occasionally work evening and/or weekend for functions and school events.
• Ensuring company food standards are adhered to and wastage controlled.
• Ensuring all Food Hygiene and Health & Safety policies and allergen control procedures are followed.

  You will ideally have previous experience of working within a fast-paced catering environment.

• You will enjoy what you do, working with a great team, for a company fanatical about food serving wonderful customers.
• Team working abilities, Listening skills, the ability to work on own initiative, impeccable personal presentation, hygiene and behaviour to others, Food hygiene certificate preferred.
• The ability to be adaptable and be flexible as necessary. Reliable, Honest and able to demonstrate an open attentive approach to customer service.
• Willingness to learn new skills and take some responsibility.
• Ability to manage some moderately heavy lifting, carrying, and pushing.
• Knowledge / competencies:
• Hold a level 2 food Hygiene qualification.
• Ability to demonstrate reasonable / good understanding and use of verbal English.
• Ability to demonstrate reasonable / good standard of written English and reading skills.
• Similar experience of customer and / or food preparation environment is preferred.

  Thomas Franks is a founder led, fresh food catering business with a focus on excellence and service delivered with individuality, passion and style. We are unique in every approach and our clients, and our people are paramount to our daily success.

• Disclaimer All applicants must be able to demonstrate that they have the Right to Work in the UK to be considered for this role. An enhanced DBS, Identity & reference checks (covering the last five years) will form part of the selection process. As an organisation using the Disclosure Barring Service (DBS) Disclosure service to assess applicants' suitability for positions of trust, Thomas Franks Ltd complies fully with the DBS Code of Practice and undertakes to treat all applicants for positions fairly. We are committed to safeguarding the welfare of children and undertake not to discriminate unfairly against any subject of a Disclosure based on conviction or other information revealed. However, for any post in a school please be aware that any application is exempt from the Rehabilitation of Offenders Act 1974 and as such any criminal conviction, caution or bind-over must be declared. Diversity and Inclusion at Thomas Franks We actively encourage applications from candidates from diverse backgrounds and continue to develop a culture of growth and inclusion and would like to invite applications from groups who are currently under-represented, because we believe greater diversity leads to exceptional results and provides a better working life.
• Wider wallet scheme (discounts at major retailers, restaurants, gyms etc).
• Free meals on duty
• Volunteers leave - up to one day per year.
• Enhanced maternity, paternity and adoptive leave.
• Cycle to work scheme.
• Recommend a friend bonus.
• Unrivalled individual training and development.
• Well established apprenticeship programme.
• Team & company social events.
• Employee assistance programme.
• Workplace pension.
• Excellent career progression within a leading independent contract caterer.