General Assistant

House of Commons; London; On-site; GBP 27,000; Full time

Job summary

Join the Customer Experience and Service Delivery team at the House of Commons as a barista. You will provide exceptional coffee service in a busy environment, ensuring high standards of presentation and customer satisfaction. This role offers a unique opportunity to work within the Parliamentary community, with excellent benefits including generous leave and a Civil Service pension.

Benefits

30 days annual leave

Civil Service pension

Access to training and development

Flexible working

Interest-free season ticket loan

Qualifications

• Relevant café experience in a similar role.
• Proven excellent customer service skills.

Responsibilities

• Ensuring high standards of service and presentation.
• Interacting with customers and making recommendations.
• Recording orders and payments accurately.

Skills

Customer Service

Flexibility

Adaptability

Job description

Positions: 1

Band / Grade:
CGE

Salary:
£26,288 per annum

Contract Type:
Fixed Term

Contract Length:
1 year

Working Pattern:
Full Time

Location:
On-site (Parliamentary Estate)

Leave entitlement:
Starting at 30 days per annum, pro-rata

Closing Date:
6th June 2025 at 23:55

House of Commons

The House of Commons is a unique and exciting place to work, right at the heart of the UK's thriving democratic system.

Behind the scenes, the House of Commons Service comprises over 3,000 employees who support and facilitate the smooth daily operations of the House. They provide professional services to Members of Parliament, their staff, and the wider parliamentary community.

Staff Benefits

In addition to your salary, we offer an attractive range of benefits including:

• 30 days’ annual leave (increasing to 35 days after the first full leave year).
• Civil Service pension with an average employer contribution of 28.97%.
• Access to training and development.
• Flexible working.
• Interest-free season ticket loan and bicycle loan.

Introduction

The Customer Experience and Service Delivery team provides integrated facilities management services to ensure a comfortable, safe, and efficient environment for MPs, their staff, and House staff; as well as a welcoming and functional environment for visitors.

Catering Services, within this team, are responsible for the efficient operation of the House of Commons catering facilities, promoting a culture of high ethical standards and excellence in customer service.

The Role

This is an excellent opportunity for a customer-focused individual to join a busy coffee bar within the Parliamentary community. We aim to inspire our customers with great coffee, passion, energy, and teamwork to create memorable experiences.

We seek an enthusiastic individual to deliver the perfect cup of coffee, provide exceptional care, and offer a polished, professional service that exceeds customer expectations.

Responsibilities include:

• Ensuring high standards of service and presentation at all times, regardless of trade volume.
• Interacting with customers, assessing their needs, making recommendations, and upselling when appropriate.
• Maintaining knowledge of products and specials, including allergen info, and advising customers accordingly.
• Recording orders and payments accurately via the EPOS system, balancing cash registers, and following cash handling procedures.

Skills and Experience

To succeed, you should demonstrate:

• Relevant café experience in a similar role, with a high standard of service in a high-volume, quality establishment.
• Proven excellent customer service skills, with the ability to serve diverse customers effectively.
• Flexibility, adaptability, and a commitment to equality, diversity, and inclusion in a busy environment.

Next Steps and Additional Information

• Submit your CV to apply.

Further details and full criteria are available in the Job Description. Most offers are made at the salary range minimum unless exceptional circumstances apply.

Please anonymize your application by removing identifiable information from your CV or supporting statement.

Note: The vacancy may close early due to high application volume.