General Assistant

HOUSE OF COMMONS; City of Westminster; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join a vibrant team at the House of Commons in a coffee bar role where you will deliver exceptional customer service and ensure a high standard of service. Embrace your passion for coffee and teamwork in a busy environment. The position offers a unique opportunity to work in the heart of the Parliamentary community, providing a welcoming experience for all visitors.

Benefits

30 days' annual leave

Civil Service pension

Access to training and development

Flexible working

Interest free season ticket loan

Qualifications

• Relevant café experience in a similar position.
• Proven experience of excellent customer service.

Responsibilities

• Ensure high standard of service and presentation.
• Interact with customers and assess their needs.
• Record orders and customer payments accurately.

Skills

Customer Service

Flexibility

Teamwork

Job description

House of Commons

The House of Commons a unique and exciting place to work right at the heart of the UK's thriving democratic system.

Behind the scenes, the House of Commons Service is made up of more than 3,000 employees who support and facilitate the smooth day to day running of the House. They provide professional services to Members of Parliament, their staff, and the wider parliamentary community.

Staff Benefits

In addition to your salary, we offer an attractive range of benefits including:

• 30 days' annual leave (increasing to 35 days after first full leave year).
• Civil Service pension with an average employer contribution of 28.97%.
• Access to training and development.
• Flexible working.
• Interest free season ticket loan and bicycle loan.

Introduction

The Customer Experience and Service Delivery team delivers integrated facilities management services to ensure a comfortable, safe, and efficient environment for MPs, their staff, and staff of the House to work in; as well as providing a welcoming and functional environment for all visitors to the House of Commons.

Catering Services sits within the Customer Experience and Service Delivery team and are responsible for the efficient operation of the House of Commons catering facilities. Catering Services at the House of Commons promotes a culture that adheres to the highest ethical standards across all areas of our business. Our commitment to excellence in all we do, combined with a desire to understand, and fulfil our guests' requirements translates into our customer experience

The Role

This is a great opportunity for a customer focused individual to join a thriving team within a busy coffee bar, right in the heart of the Parliamentary community. We want to inspire our customers to love great coffee. We are all about embracing passion, energy, and teamwork to serve memorable moments for every one of our customers.

We are looking for an enthusiastic individual to deliver the perfect cup of coffee to every customer; to provide exceptional care and give a polished and professional service, exceeding our customers' needs and expectations.

Some of the responsibilities for this role include:

• To ensure a high standard of service and presentation is offered to all guests at all time, irrespective of the level of trade.
• Interact with customers, assess customers' needs and references. Respond promptly to requests from customers in a polite and professional fashion, making recommendations and up-selling additional products with a positive suggestive sales approach when appropriate.
• Maintain an up-to-date working knowledge of the product offering and daily specials, including allergen information. Demonstrate product knowledge by advising the customer/answering queries, explaining how products are made.
• Record all orders and customer payments accurately using the EPOS system. Balance the cash register at the start and close of each shift. Ensure cash handling procedures are followed and all transactions are carried out as set out in the Cash Handling Policy.

Skills and Experience

To be successful in this role you will demonstrate:

• Relevant café experience in a similar position with experience of a high standard of service in a high volume, high quality establishment.
• Proven experience of excellent customer service and an ability to apply this consistently when dealing with all types of customers at all levels and with diverse backgrounds.
• A high degree of flexibility and adaptability while upholding the values of equality, diversity and inclusion and the ability to work effectively in a busy environment.

Next Steps and Additional Information

• CV- If you would like to apply for this role, please submit your CV.

More information on the role and the full criteria can be found in the Job Description.

Please note that most job offers will be made at the minimum of the salary range, other than in exceptional circumstances.

Please ensure that you anonymise your application by removing any identifiable factors from your CV or Supporting Statement.

We may close the vacancy prior to the closing date stated due to a high volume of applications.

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