General Assistant

Thomas Franks Ltd.; Gloucester; On-site; Full time

Job summary

A leading catering company is seeking a General Assistant in Gloucester. The role involves supporting food service, maintaining hygiene standards, and working in a team-oriented environment. Ideal candidates will have experience in catering and customer service, showcasing a commitment to quality and teamwork.

Benefits

Wider Wallet discounts

Free meals on duty

Volunteers leave

Enhanced maternity leave

Cycle to work scheme

Recommend a friend bonus

Training and development opportunities

Apprenticeship programs

Social events

Workplace pension

Qualifications

• Experience in customer service or food preparation preferred.
• Food hygiene certification preferred.

Responsibilities

• Supporting the team with serving customers and replenishing stocks.
• Preparing service areas for daily meals.
• Adhering to food standards and controlling wastage.

Skills

Teamwork

Good listening skills

Initiative

Personal hygiene

Presentation

Adaptability

Reliability

Honesty

Customer-focused attitude

Willingness to learn

Education

Level 2 Food Hygiene qualification

Job description

General Assistant Gloucester
Contract: Full Time, Permanent
Salary: 12.21
Hours: 25 per week

An independent day school for girls and boys aged 3 to 18 in Gloucester, catering for 860 students and teachers daily. The school offers a core 2-course buffet lunch with a good level of hospitality weekly. This is a term-time only contract working 40.4 weeks, Monday to Friday, with some weekend hospitality. An additional benefit is free on-site parking.

We have a fantastic opportunity for a General Assistant to join our team at one of our locations in Gloucester.

The ideal candidate will have previous experience in a fast-paced catering environment and enjoy working with a great team for a company passionate about food and customer service.

Key responsibilities:

• Supporting the team with serving customers, replenishing stocks, and cleaning.
• Preparing service areas for daily meals.
• Setting up, serving, clearing, cleaning, and storing food, beverages, or equipment for special functions.
• Preparing basic food items following hygiene and safety standards.
• Replenishing stocks and consumables during service.
• Managing waste and recycling appropriately.
• Occasionally working evenings and weekends for events.
• Adhering to food standards and controlling wastage.
• Following Food Hygiene, Health & Safety policies, and allergen procedures.

Required skills:

• Teamwork, good listening skills, initiative, personal hygiene, and presentation.
• Food hygiene certification preferred.
• Adaptability, reliability, honesty, and customer-focused attitude.
• Willingness to learn and take responsibility.
• Ability to handle moderate lifting and pushing.

Knowledge / competencies:

• Level 2 Food Hygiene qualification.
• Good verbal and written English skills.
• Experience in customer service or food preparation preferred.

Benefits:

• Wider Wallet discounts (retailers, restaurants, gyms).
• Free meals on duty.
• Volunteers leave – up to one day per year.
• Enhanced maternity, paternity, and adoptive leave.
• Cycle to work scheme.
• Recommend a friend bonus.
• Training and development opportunities.
• Apprenticeship programs.
• Social events and employee assistance programs.
• Workplace pension and career progression.

About us:

Thomas Franks is a founder-led, fresh food catering business focused on excellence and service, delivered with passion and style. Our clients and staff are central to our success.

Disclaimer:

Applicants must have the right to work in the UK. An enhanced DBS check, identity, and reference checks will be conducted. We comply with DBS regulations and are committed to safeguarding children. Post in a school is exempt from the Rehabilitation of Offenders Act 1974, and all convictions must be declared.

Diversity and Inclusion:

We encourage applications from diverse backgrounds and under-represented groups to foster growth and inclusion, believing that diversity leads to better results and a better working environment.