General Assistant

Longleat; Cheddar; On-site; GBP 10,000 - 40,000; Full time

Job summary

An established industry player is looking for a General Assistant to enhance guest experiences at a renowned attraction. This role involves providing exceptional customer service, conducting guided tours, and ensuring the site remains clean and welcoming. You'll work across various departments, including operations, retail, and food & beverage, contributing to a vibrant and engaging environment. With a focus on history and geology, this position offers a unique opportunity to share knowledge while enjoying a range of attractive benefits, including holiday entitlement and complimentary tickets to the attractions. If you're passionate about customer interaction and enjoy a dynamic work setting, this role is perfect for you.

Benefits

29 Tage Urlaub

Kostenlose Eintrittskarten

50% Rabatt auf Jahreskarten

Rabatte auf Speisen und Getränke

Rabatt auf VIP-Erlebnisse

Betriebliche Altersvorsorge

Lebensversicherung

Zusätzliche Vorteile bei der Arbeit

Qualifications

• Selbstmotiviert mit exzellenten Kundenservice-Fähigkeiten.
• Erfahrung in der Durchführung von Touren und der Kommunikation mit Gruppen.

Responsibilities

• Erster Ansprechpartner für Gäste, Informationen zu Aktivitäten bereitstellen.
• Sicherstellen von Sauberkeit und Sicherheit auf dem Gelände.

Skills

Kundenservice

Verbal Kommunikation

Schriftliche Kommunikation

Selbstmotivation

Wissen über Geologie und Geschichte

Till-Bedienung

Job description

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General Assistant

Reference: JAN20256729

Expiry date: 23:00, Mon, 24th Feb 2025

Location: Cheddar, Somerset

Salary: National Minimum Wage

Benefits: 29 days holiday inclusive of bank holidays (pro rata), complimentary tickets to Longleat, discounts on food and beverages and retail merchandise, along with life assurance cover, company pension and more.

Reporting to the Assistant Operations Manager, you’ll be the first point of contact for our guests, correctly informing them of the activities on offer whilst ensuring that the site is clean and safe for guests, visitors, and colleagues. The work is varied with elements of routine and reactiveness, working throughout all of the 3 operational departments at Cheddar including operations, retail (Gift Shop), and Food & Beverage (Café).

Key duties will include:

• To provide at all times the highest standard of service to customers in a polite, courteous and helpful manner.
• To ensure the highest standards of presentation and cleanliness throughout the premises.
• To have a good knowledge of Cheddar Gorge and Caves, its attractions and history.
• To provide guided tours and interpretation in the Caves and the Museum including fire lighting and flint knapping.
• To understand and have the ability to deliver food service safety compliance to the requirements of the Longleat food corporate policy.
• To assist with the rotation of stock, reporting any short dated lines to the retail office.
• To operate the tills and be responsible for the security and accounting of all moneys handled during transactions in line with the cash handling procedure.

What will I need to be considered for this vacancy?

• Self-motivated with excellent customer service skills.
• Experience of providing tours or sharing verbal information to groups of people.
• Experience of communicating with the general public.
• Excellent written and verbal communication skills.
• Able to work outside in all weathers.
• Knowledge of pre-history, geology, Victorian history.
• Experience of till operation.

What will I receive in return?

As a General Assistant you will receive a rate of between £10.00 and £11.44 per hour (or otherwise in line with National Minimum Wage rates) in addition to a range of attractive benefits that include:

• 29 days holiday inclusive of bank holidays.
• Complimentary tickets to Longleat and Cheddar Gorge and Caves, 18 per annum pro rata.
• 50% off Annual passes for your Friends and Family, free entry for yourself.
• Discounts on food and beverages and retail merchandise.
• Discount on VIP Experiences and Accommodation.
• Company Pension.
• Life assurance cover.
• Perks at work and much more!

You’ll be employed on a fixed term contract, working 14 hours per week, with the possibility of additional hours available during peak periods. Work may involve weekends, evenings and bank holidays as required.

The earliest start time is from 8am, and latest finish time up to 8pm, varying in accordance with opening times.

All applications to be submitted online, and strictly no agency calls or agency CV submissions.

We reserve the right to close this advertisement early if enough suitable applicants are received.