General Assistant

Thomas Franks Ltd; Glastonbury; On-site; GBP 9,700 - 14,000; Full time

Benefits offered by this job

Free meals on duty

Cycle to work scheme

Volunteer leave

Job summary

Thomas Franks Ltd invites applications for a General Assistant at our Glastonbury location. This role supports everyday catering operations in a fast-paced environment during term time, with 20–30 hours per week across a 38-week contract.

You will assist with serving, food prep, stock replenishment, and maintaining high hygiene standards while providing excellent customer service and flexibility for events.

Qualifications

• Experience in a fast-paced catering environment preferred.
• Team player with strong customer service orientation.
• Willing to work evenings and weekends for events.

Responsibilities

• To support the team with serving customers, replenishing stocks, cleaning.
• Prepare all service areas for the day’s business relating to that meal service.
• Prepare, set-up, serve, clear, clean and store away any food, beverage or equipment for functions.
• Prepare basic food for sale/service, following hygiene and safety standards.
• Restock and replenish stocks during service and assist customers.
• Dispose of rubbish and recycle materials correctly.
• Occasionally work evenings and/or weekends for events.
• Ensure food standards and wastage controls are followed.

Skills

Teamwork

Listening

Independent work

Personal presentation

Hygiene

Food hygiene certificate

Adaptable

Reliable

Honest

Customer service

Willingness to learn

Heavy lifting

English proficiency

Written English

Tools

Job description

Contract: Full Time , Permanent
Salary: from £9,659 to £14,489
Hours: Term Time 20-30 per week

An independent co-educational day and boarding school for pupils aged 2 to 13 in Glastonbury, Somerset. Catering for around 550 students and teachers daily. We provide a core feeding offer of breakfast, lunch and supper, along with vibrant hospitality provision. This is a 38 week Term Time contract and operates 7 days a week, with additional weekend residential activity for boarders. A key benefit to this location is the extensive campus setting and outstanding facilities in the heart of the Somerset countryside.

We have a fantastic opportunity for you as General Assistant to join one of our fantastic locations in Glastonbury.

You will ideally have previous experience of working within a fast-paced catering environment.

You will enjoy what you do, working with a great team, for a company fanatical about food serving wonderful customers.

Key responsibilities:

• To support the team with serving customers, replenishing stocks, cleaning.
• Prepare all service areas for the days business relating to that meal service.
• Prepare, set-up, serve, clear, clean and store away any food, beverage or equipment required for special functions.
• Prepare basic food for sale/service, following good hygiene and safety practices and to the standard specified.
• Restock and replenish stocks and consumables as required during service periods, pre-empt customer needs and achieve optimum customer service delivery.
• Empty, remove and store rubbish / recycle rubbish in the correct place.
• Be prepared to occasionally work evening and/or weekend for functions and school events.
• Ensuring company food standards are adhered to and wastage controlled.
• Ensuring all Food Hygiene and Health & Safety policies and allergen control procedures are followed.

You will have the following skills:

• Team working abilities, Listening skills, the ability to work on own initiative, impeccable personal presentation, hygiene and behaviour to others, Food hygiene certificate preferred.
• The ability to be adaptable and be flexible as necessary. Reliable, Honest and able to demonstrate an open attentive approach to customer service.
• Willingness to learn new skills and take some responsibility.
• Ability to manage some moderately heavy lifting, carrying, and pushing.
• Ability to demonstrate reasonable / good understanding and use of verbal English.
• Ability to demonstrate reasonable / good standard of written English and reading skills.
• Similar experience of customer and / or food preparation environment is preferred.
• Wider wallet scheme (discounts at major retailers, restaurants, gyms etc).
• Free meals on duty
• Volunteers leave - up to one day per year.
• Enhanced maternity, paternity and adoptive leave.
• Cycle to work scheme.
• Recommend a friend bonus.
• Unrivalled individual training and development.
• Well established apprenticeship programme.
• Team & company social events.
• Employee assistance programme.
• Excellent career progression within a leading independent contract caterer.

About us

Thomas Franks is a founder led, fresh food catering business with a focus on excellence and service delivered with individuality, passion and style. We are unique in every approach and our clients, and our people are paramount to our daily success.

Disclaimer

All applicants must be able to demonstrate that they have the Right to Work in the UK to be considered for this role.

An enhanced DBS, Identity & reference checks (covering the last five years) will form part of the selection process. As an organisation using the Disclosure Barring Service (DBS) Disclosure service to assess applicants' suitability for positions of trust, Thomas Franks Ltd complies fully with the DBS Code of Practice and undertakes to treat all applicants for positions fairly. We are committed to safeguarding the welfare of children and undertake not to discriminate unfairly against any subject of a Disclosure based on conviction or other information revealed. However, for any post in a school please be aware that any application is exempt from the Rehabilitation of Offenders Act 1974 and as such any criminal conviction, caution or bind-over must be declared.

Diversity and Inclusion at Thomas Franks

We actively encourage applications from candidates from diverse backgrounds and continue to develop a culture of growth and inclusion and would like to invite applications from groups who are currently under-represented, because we believe greater diversity leads to exceptional results and provides a better working life.

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