General Assistant

Showcase Cinemas; Dudley; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Flexible shift patterns

Employee passes for you or family and/

Free popcorn and drink on shift

30% discount on food & drinks

Employee assistance programme

High street discounts

Training & career development

Pension Scheme

Monthly rewards & recognition

5.6 weeks holiday

Job summary

Showcase Cinemas is seeking a General Assistant to deliver an unrivalled guest experience with friendly, proactive customer service. You will help guests at the ticket and refreshment counters and keep facilities clean, ensuring a smooth cinema visit.

No prior cinema experience is required, only a positive attitude and willingness to work in a fast-paced setting. You may work evenings and weekends, across all departments, to support our team.

Qualifications

• No prior cinema experience required, just a great attitude to help guests.
• Clear and friendly communication with customers and colleagues.
• Willingness to work in a fast-paced environment and across all cinema departments.

Responsibilities

• Provide excellent customer service to cinema visitors and help manage queues at counters.
• Serve at ticket and refreshment counters and keep cinema areas clean and tidy.
• Answer guest queries about releases and show times with confidence.
• Ensure every guest has a great experience during their visit.

Skills

Customer service

Communication

Teamwork

Positive attitude

Adaptability

Job description

Our team is important to our success. As a General Assistant you will be responsible for delivering an unrivalled standard of guest experience in the cinema with superior customer service and the ability to drive product sales.

You are not required to have prior experience to be a successful General Assistant, but you must have an exceptional attitude towards customer service and the desire to create a first-class experience for our customers.

As a Showcase Employee you will be part of a team who also shares your passion for cinema, and you will be responsible for greeting and guiding our guests through the customer experience.

What you will be doing

• Providing an excellent standard of customer service to cinema visitors by being helpful, pleasant, and ensuring queues are managed effectively
• You will be hands on serving at our ticket and refreshment counters and you will keep the cinema, auditoria and facilities clean & tidy
• You will be equipped with the knowledge to answer customer queries about the latest releases
• Primarily, you will be responsible for ensuring every guest has a great experience!

About you

• You are a passionate individual with a love of cinema
• You have a positive can-do attitude
• You enjoy a challenge and have the ability to work in a fast-paced environment
• You have confident communication and team working skills
• You are adaptable and willing to work across all departments in the cinema
• You have the desire to engage with our customers to drive sales and deliver a superior guest experience
• You are able to work unsociable hours, evenings and weekends
• You will be flexible with your hours of work and understand our cinema can close very late at night and you will have a safe way to get home from work

What we offer

• As a Showcase employee, you will receive the following benefits and rewards:
• Flexible shift patterns
• A chance to develop within an enthusiastic team
• Employees passes for use by you or your friends & family
• Free popcorn and drink whilst on shift

• 30% discount off food and drinks when you visit the cinema including our in-cinema Costa coffee stores
• Free access to our confidential employee assistance programme including an online platform that offers advice & support on topics including finance, health & wellbeing
• High street discounts
• Fantastic training & career development opportunities
• Pension Scheme
• Monthly rewards & recognition scheme
• 5.6 weeks holiday per year