General Assistant

Showcase Cinemas; Coventry; On-site; GBP 12,398,000 - 15,154,000; Full time

Benefits offered by this job

Flexible shift patterns

Employee passes for friends & family

Free popcorn and drink on shift

30% discount on food and drinks

Job summary

Showcase Cinemas in Coventry is looking for a General Assistant to deliver an unrivalled guest experience with friendly, helpful service and strong product sales. You will be hands-on at ticket and refreshment counters, keep the cinema and facilities clean, and help guests with questions about new releases to ensure an outstanding visit.

No prior experience is required, but a positive attitude, teamwork, and willingness to work evenings, weekends and late shifts are essential to joining our

Qualifications

• Must have exceptional attitude towards customer service
• No prior experience required
• Able to work in a fast-paced environment
• Confident communication and teamwork skills
• Willing to work across all cinema departments
• Desire to engage with customers to drive sales
• Ability to work unsociable hours, evenings and weekends

Responsibilities

• Provide an excellent standard of customer service to cinema visitors
• Serve at ticket and refreshment counters and keep cinema areas clean and tidy
• Acquire knowledge to answer questions about latest releases
• Ensure every guest has a great experience

Skills

Customer service

Teamwork

Communication

Friendly attitude

Sales oriented

Job description

Our team is important to our success. As a General Assistant you will be responsible for delivering an unrivalled standard of guest experience in the cinema with superior customer service and the ability to drive product sales.

You are not required to have prior experience to be a successful General Assistant, but you must have an exceptional attitude towards customer service and the desire to create a first‑class experience for our customers.

As a Showcase Employee you will be part of a team who also shares your passion for cinema, and you will be responsible for greeting and guiding our guests through the customer experience.

What you will be doing

• Providing an excellent standard of customer service to cinema visitors by being helpful, pleasant, and ensuring queues are managed effectively
• You will be hands on serving at our ticket and refreshment counters and you will keep the cinema, auditoria and facilities clean & tidy
• You will be equipped with the knowledge to answer customer queries about the latest releases
• Primarily, you will be responsible for ensuring every guest has a great experience!

About you

• You are a passionate individual with a love of cinema
• You have a positive can‑do attitude
• You enjoy a challenge and have the ability to work in a fast‑paced environment
• You have confident communication and team working skills
• You are adaptable and willing to work across all departments in the cinema
• You have the desire to engage with our customers to drive sales and deliver a superior guest experience
• You are able to work unsociable hours, evenings and weekends
• You will be flexible with your hours of work and understand our cinema can close very late at night and you will have a safe way to get home from work

What we offer

• As a Showcase employee, you will receive the following benefits and rewards:
• Flexible shift patterns
• A chance to develop within an enthusiastic team
• Employees passes for use by you or your friends & family
• Free popcorn and drink whilst on shift

• 30% discount off food and drinks when you visit the cinema including our in‑cinema Costa coffee stores
• Free access to our confidential employee assistance programme including an online platform that offers advice & support on topics including finance, health & wellbeing
• High street discounts
• Fantastic training & career development opportunities
• Pension Scheme
• Monthly rewards & recognition scheme
• 5.6 weeks holiday per year