General Assistant

LKQ Corporation; Colchester; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading company in the automotive sector is seeking a Retail Operative to ensure operational excellence and deliver top-tier customer service. This role involves various tasks from warehouse operations to customer interactions, emphasizing safety and efficiency. Join a team that values work-life balance and offers genuine career growth opportunities.

Benefits

Competitive Salary

Enhanced Annual Leave

Pension Contributions

Life Assurance

Employee Assistance Programme

Gym Discounts

Healthcare Perks

Cycle to Work Scheme

Retail & Staff Discounts

Qualifications

• Excellent communication skills to develop strong customer relationships.
• Ability to utilise technology for fleet checks.

Responsibilities

• Deliver customer-first service by managing pick-to-manifest times.
• Support the retail counter to uphold best-in-class retail standards.
• Collaborate as part of the Fleet team with a customer-first attitude.

Skills

Communication

Business Acumen

Flexibility

Focus

Drive

Job description

Job Overview

As a Retail Operative, your role is vital to the ongoing success of the branch. Whether it involves picking the right part first time in our Warehouse, serving customers at our retail counter, or delivering parts directly to customers, the role of a General Assistant is varied and exciting. You will work to ensure the branch achieves high performance and operational standards, ultimately delivering our Customer Promise.

Why work for LKQ

• People First: We value our employees as much as our customers.
• Work-Life Balance: Flexible working options to support your lifestyle.
• Career Growth: Genuine opportunities for progression in a thriving industry.
• Passion for Excellence: Join a team dedicated to being the best at what we do.

Key Responsibilities

• Deliver a safety-first culture with the customer at the heart of everything.
• Work towards balanced performance across key business metrics and KPIs aligned with business goals.
• Ensure the branch is operationally efficient, with proper controls to support a customer-first experience.
• Collaborate as part of the Fleet team with a customer-first attitude.
• Maintain a safety-first culture among colleagues at all times.
• Improve returns, credits, and warranty processes to enhance customer experience and create frictionless retail counter support.
• Support the retail counter to uphold best-in-class retail standards for customer experience excellence.
• Deliver customer-first service by managing pick-to-manifest times and achieving service level agreements (SLAs).
• Assist with deliveries when required, supporting branch growth through excellent customer service and SLAs.
• Consistently deliver a best-in-class service to ensure customer excellence.

Skills And Experience

• Excellent communication skills to develop strong customer relationships.
• Ability to utilise technology for fleet checks and promote a zero-accident, safety-first culture.
• High levels of focus, energy, and drive.
• Good business acumen.
• Consistently deliver top-tier service for customer experience excellence.
• Flexibility in daily tasks to support branch needs.

What We Offer

• Competitive Salary: Regularly reviewed to keep your earnings competitive.
• Enhanced Annual Leave: Enjoy a healthy work-life balance with ample time off.
• Exciting Career Growth: Opportunities for personal development and career progression across the UK & Europe.
• Pension Contributions: We invest in your future with a contributory pension scheme.
• Life Assurance: Financial security for you and your loved ones.
• 24/7 Employee Assistance Programme: Confidential support whenever you need it.
• Exclusive Gym Discounts: Reduced memberships at top health clubs.
• Healthcare Perks: Access to online GP, hospital plans, and wellness benefits.
• Cycle to Work Scheme: Save money and stay active with tax-free bike purchases.
• Retail & Staff Discounts: Exclusive savings on popular brands and products.