GenAI & Copilot AI Automation Engineer

Vbeyond; England; Remote; GBP 80,000 - 120,000; Full time

Job summary

Vbeyond is seeking an experienced AI Automation Engineer to design, develop and implement AI-driven automation solutions across Digital Workplace Services.

You will focus on Generative AI, Microsoft Copilot, Copilot Studio, Azure OpenAI, Power Platform and intelligent AI agents to enhance employee experience and IT operations. The role requires strong AI engineering, Microsoft technologies, automation and API integration skills.

Qualifications

• Experience with enterprise AI projects.
• Knowledge of Microsoft Copilot and Azure OpenAI.
• Experience in digital workplace services operations.

Responsibilities

• Design and implement AI-powered workplace automation solutions.
• Develop intelligent virtual assistants, chatbots and AI agents using Microsoft Copilot Studio and Azure OpenAI.
• Build Agentic AI workflows for autonomous task execution and IT support automation.
• Integrate AI solutions with ITSM platforms, collaboration tools and enterprise applications.
• Develop workflow automations using Power Platform, APIs and orchestration frameworks.
• Apply RAG, prompt engineering and LLM technologies to enterprise use cases.
• Deliver AI-powered Digital Workplace solutions.
• Implement intelligent employee self-service capabilities.
• Develop Copilot-enabled workflows to improve productivity.
• Improve workplace experience through AI-driven support and knowledge management.
• Develop AI solutions for ticket summarisation, automated ticket classification, knowledge article generation, self-healing automation, intelligent incident routing, virtual support assistants and predictive support capabilities.
• Integrate AI solutions with ServiceNow, Microsoft 365, Teams, SharePoint Online, Power Platform and Azure Services.
• Develop APIs and connectors to enable secure data exchange between AI solutions and enterprise platforms.
• Apply Responsible AI principles and support security, privacy and governance requirements.
• Monitor AI solution performance and optimise solutions.
• Support AI lifecycle management and operational excellence.
• Ensure AI automation solutions are reliable, scalable and maintainable.

Skills

Strong analytical skills

Problem-solving

Stakeholder management

Communication of AI concepts

Tools

Azure OpenAI Services

GPT / LLM models

RAG

Prompt Engineering

AI Agents / Agentic AI

Semantic Kernel

LangChain

LangGraph

Microsoft Copilot

Copilot Studio

Power Automate

Power Apps

Microsoft Teams

SharePoint Online

Power Platform

Azure AI Services

REST APIs

JSON

Python

PowerShell

Logic Apps

Azure Functions

ServiceNow

Microsoft Intune

Endpoint Management

Knowledge Management platforms

Microsoft Graph API

Azure DevOps

Autopilot

Job description

Vbeyond is seeking an experienced AI Automation Engineer to design, develop and implement AI-driven automation solutions across Digital Workplace Services.

You will focus on Generative AI, Microsoft Copilot, Copilot Studio, Azure OpenAI, Power Platform and intelligent AI agents to enhance employee experience and IT operations. The role requires strong AI engineering, Microsoft technologies, automation and API integration skills.