AI Automation Engineer - Digital Workplace Services

Nub News; Warwick; Remote; GBP 65,000 - 95,000; Full time

Job summary

Nub News is seeking an experienced AI Automation Engineer to design, develop and implement AI-driven automation across Digital Workplace Services. You will focus on Generative AI, Microsoft Copilot, Copilot Studio, Azure OpenAI, Power Platform and intelligent AI agents to improve employee experience and IT operations.

The role combines AI engineering with API integration, automation workflows and enterprise app orchestration to deliver practical, scalable AI solutions for the workplace.

Qualifications

• Experience designing AI-powered workplace automation solutions.
• Strong background in Generative AI, LLMs and prompt engineering.
• Proven ability to integrate AI with ITSM platforms and enterprise apps.

Responsibilities

• Design and implement AI-driven automation across Digital Workplace Services.
• Develop AI agents, chatbots and Copilot-enabled workflows.
• Integrate AI solutions with ServiceNow, M365, Teams and SharePoint Online.
• Apply RAG and governance practices to enterprise AI use cases.

Skills

AI & Generative AI

Azure OpenAI

GPT / LLM models

RAG

Prompt Engineering

AI Agents / Agentic AI

LangChain

LangGraph

Microsoft Copilot

Copilot Studio

Power Automate

Power Apps

Microsoft Teams

SharePoint Online

Microsoft Graph API

Azure Functions

Logic Apps

REST APIs

JSON

Python

PowerShell

GitHub Copilot

ITSM & Digital Workplace

ServiceNow

Education

Microsoft Certified: Azure AI Engineer Associate

Microsoft Certified: Power Platform Developer Associate

ServiceNow Certified System Administrator

Azure Solutions Architect certification

Tools

LangChain

LangGraph

Copilot Studio

Power Automate

Power Apps

SharePoint Online

Microsoft Graph API

Azure DevOps

ServiceNow

Job description

WhereWarwickWhatI.T. & CommunicationsTypePermanentSalaryAnnualRole OverviewWe are seeking an experienced AI Automation Engineer to design, develop and implement AI-driven automation solutions across Digital Workplace Services.The role will focus on Generative AI, Microsoft Copilot, Copilot Studio, Azure OpenAI, Power Platform and intelligent AI agents to improve employee experience, optimise IT operations, enhance service desk efficiency and enable intelligent workplace support.The successful candidate will combine strong AI/GenAI engineering, Microsoft technologies, automation and API integration skills to deliver practical enterprise AI solutions.Key ResponsibilitiesAI & Automation EngineeringDesign and implement AI-powered workplace automation solutions.Develop intelligent virtual assistants, chatbots and AI agents using Microsoft Copilot Studio and Azure OpenAI.Build Agentic AI workflows for autonomous task execution and IT support automation.Integrate AI solutions with ITSM platforms, collaboration tools and enterprise applications.Develop workflow automations using Power Platform, APIs and orchestration frameworks.Apply RAG, prompt engineering and LLM technologies to enterprise use cases.Digital Workplace TransformationDeliver AI-powered Digital Workplace solutions.Implement intelligent employee self-service capabilities.Develop Copilot-enabled workflows to improve productivity.Improve workplace experience through AI-driven support and knowledge management.Service Desk AutomationDevelop AI solutions for:Ticket summarisationAutomated ticket classificationKnowledge article generationSelf-healing automationIntelligent incident routingVirtual support assistantsPredictive support capabilitiesIntegration & DevelopmentIntegrate AI solutions with:ServiceNowMicrosoft 365Microsoft TeamsSharePoint OnlinePower PlatformAzure ServicesEnterprise applicationsDevelop APIs and connectors to enable secure data exchange between AI solutions and enterprise platforms.AI Governance & OperationsApply Responsible AI principles.Support security, privacy and governance requirements.Monitor AI solution performance and optimise solutions.Support AI lifecycle management and operational excellence.Ensure AI automation solutions are reliable, scalable and maintainable.Required Technical SkillsAI & Generative AIAzure OpenAI ServicesGPT / LLM modelsRAGPrompt EngineeringAI Agents / Agentic AISemantic KernelLangChain and/or LangGraphMicrosoft TechnologiesMicrosoft CopilotMicrosoft Copilot StudioPower AutomatePower AppsMicrosoft TeamsSharePoint OnlineMicrosoft Graph APIAzure AI ServicesAutomation & DevelopmentPythonPowerShellREST APIsJSONWorkflow automationGitHub CopilotAzure & CloudMicrosoft AzureAzure FunctionsLogic AppsAzure AI FoundryAzure DevOpsITSM & Digital WorkplaceServiceNowMicrosoft IntuneEndpoint ManagementAutopilotKnowledge Management platformsPreferred QualificationsMicrosoft Certified: Azure AI Engineer AssociateMicrosoft Certified: Power Platform Developer AssociateMicrosoft Copilot certificationServiceNow Certified System AdministratorAzure Solutions Architect certificationCertifications are desirable and should not replace hands-on experience.Desirable ExperienceDigital Workplace Services operationsEmployee Experience platformsAI-powered service deskWorkplace analyticsExperience Management / XLAsIntelligent collaboration solutionsEnterprise AI transformation programmesSoft SkillsStrong analytical and problem-solving skills.Excellent stakeholder management.Ability to communicate complex AI concepts to business users.Innovation and continuous-learning mindset.Experience working on enterprise AI transformation initiatives.