Gatwick Ground Ops Leader — Safety & Performance

dnata; Guildford; On-site; GBP 90,000 - 120,000; Full time

Job summary

dnata Ground Handling at Gatwick Airport is seeking a forward-thinking Business Manager to lead our local operation. This high-impact role combines operational leadership, regulatory compliance and a culture of safety, performance and continuous improvement.

You will manage day-to-day LGW operations, drive KPIs and P&L budgeting, and support commercial growth through account management and stakeholder engagement, while guiding change initiatives and audits.

Qualifications

• Proven leadership in fast-paced safety-critical environments.
• Strong knowledge of ground handling operations and safety regulations.
• Financial acumen with budgeting and KPI achievement.

Responsibilities

• Lead day-to-day operations at LGW, ensuring safety and compliance.
• Drive performance against KPIs and the station's P&L budget.
• Support commercial growth through account management, SLA delivery and customer relations.
• Lead local and corporate change initiatives and participate in audits.

Skills

Leadership

Budgeting

Ground handling operations

Safety regulations

Stakeholder management

Change leadership

Communication

Job description

dnata Ground Handling at Gatwick Airport is seeking a forward-thinking Business Manager to lead our local operation. This high-impact role combines operational leadership, regulatory compliance and a culture of safety, performance and continuous improvement.

You will manage day-to-day LGW operations, drive KPIs and P&L budgeting, and support commercial growth through account management and stakeholder engagement, while guiding change initiatives and audits.