Ground Operations Manager – Gatwick

Dnata Ltd; Crawley; On-site; GBP 90,000 - 120,000; Full time

Job summary

dnata Ground Handling at London Gatwick Airport is seeking a forward-thinking Business Manager to lead our local operation. You will drive operational excellence, regulatory compliance, and a culture of safety, performance, and continuous improvement in a fast-paced environment.

Lead day-to-day operations, manage budgets and KPIs, develop staff, and drive change initiatives. Strong leadership, communication, and stakeholder management are essential to deliver exceptional service and

Qualifications

• Proven leadership in fast-paced, safety-critical environments.
• Strong knowledge of ground handling operations and safety regulations.
• Financial acumen with budgeting experience.
• Track record of building and leading high-performing teams.
• Excellent communication and stakeholder management.

Responsibilities

• Lead day-to-day operations at LGW, ensuring service, safety and security standards.
• Foster a proactive safety culture and oversee staff wellbeing and discipline.
• Manage the station's KPIs, budgets, and performance plans with the Finance Business Partner.
• Drive local and corporate change initiatives and continuous improvement.
• Ensure audits, regulatory readiness and adherence to KPIs and SLAs.

Skills

Leadership

Safety management

Budgeting

Stakeholder management

Communication

Job description

dnata Ground Handling at London Gatwick Airport is seeking a forward-thinking Business Manager to lead our local operation. You will drive operational excellence, regulatory compliance, and a culture of safety, performance, and continuous improvement in a fast-paced environment.

Lead day-to-day operations, manage budgets and KPIs, develop staff, and drive change initiatives. Strong leadership, communication, and stakeholder management are essential to deliver exceptional service and