Gateshead Assistant Manager

Costa Coffee Professional; Gateshead; On-site; GBP 30,000; Full time

Job summary

A family-run business, Sim Trava, seeks an Assistant Manager for their Costa Coffee store in Gateshead. The role involves leading a team, ensuring operational efficiency, and delivering excellent customer service. With a starting salary of £29,680, the position offers numerous perks, including discounts and wellbeing support.

Benefits

Free handmade drinks and 50% discount on food

Discounted gym memberships

Wellbeing support through Employee Assistance Program

Free eye care tests

Personalized training plans

Qualifications

• Passion for coffee and people.
• Ability to engage and inspire your team.
• Reliability to run the store autonomously.

Responsibilities

• Overseeing all aspects of operations, including cash and stock management.
• Leading the team to deliver an unbeatable coffee experience.
• Monitoring KPIs and translating insights into actions.

Skills

Excellent customer service skills

Leadership

Accountability

Education

Management experience in hospitality or retail

Job description

At Costa Coffee by Sim Trava, we want to inspire the world to love great coffee, just as much as our partner, Costa Coffee.

Sim Trava is a family-run business looking for hardworking, ambitious, happy, and loyal people to join our team. If that sounds like you, you’re probably just what we’re looking for.

We want to recruit people who are proud to work for us because a happy team equals happy customers.

A Bit About The Role

Working closely with the Store Manager, you’ll help ensure the store is efficient and effective. This involves involvement in operations, store and company culture, customer relationships, and of course, the coffee.

What’s involved?

• Knowing the business and understanding what needs to be done.
• Leading the team to deliver an unbeatable coffee experience for every customer.
• Overseeing all aspects of operations, including cash and stock management, Costa standards, policies & procedures, and in-store marketing.
• Monitoring KPIs, Costa Check, and Listen and Learn, then translating insights into daily and weekly actions.
• Managing, growing, coaching, supporting, and delegating to the team to ensure the store is prepared to trade at pace.

A Bit About You

A passion for coffee and people is just the start of what we’re looking for. What else makes a great Assistant Manager?

• A passion for leading and taking accountability.
• Excellent customer service skills, with the ability to pass these on to your team.
• Management experience, preferably in hospitality or retail.
• Ability to engage and inspire your team.
• Reliability to run the store autonomously in the Store Manager’s absence.
• Support the store manager in decision-making and change management.
• The motivation to progress to Store Manager.

What We Can Offer

We’re proud of our team’s achievements and want you to feel valued with great perks and benefits:

• Starting salary of £29,680 per year for a 42.5-hour week.
• STAR rewards, redeemable on our online shopping platform.
• Extra Star points on your birthday, work milestones, promotions, or for going above and beyond.
• Free handmade drinks and 50% discount on food and bottled drinks while at work.
• Sim Trava Pension Scheme.
• Discounted gym memberships and no-commission foreign currency purchases.
• Wellbeing support through Employee Assistance Program.
• Free eye care tests.
• Access to a 24/7 GP portal.
• Personalized training plans tailored to your needs.

You’ll also have opportunities to participate in fundraising events for local charities chosen by the team.

A Bit About Us

Sim Trava was founded in 2005 by Simon and Tracy Vardy. Starting from their basement in Altrincham, their first store opened in Northwich, Cheshire, on October 17th of that year. The initial goal was to open five stores in five years, which was achieved ahead of schedule. By 2010, we had 10 Costa Coffee stores in the Cheshire/Manchester area.

In 2021, we celebrated opening our 40th store in Fallowfield, Manchester. We were also proud to be the first franchise to purchase existing stores from equity, acquiring 17 stores across Preston, Blackpool, and Southport, bringing our total to 57 stores.

For reasonable adjustments or general queries, please contact:

[e-mail]

This role is for a store owned by one of our franchise partners. Their hiring process, salary, and benefits may differ from those of a wholly owned Costa store.