Gastroenterology Clinic Admin Lead

Ashford & St. Peter's Hospitals NHS Foundation Trust; Chertsey; On-site; GBP 26,000 - 34,000; Full time

Job summary

Ashford & St. Peter's Hospitals NHS Foundation Trust is seeking a Clinical Office Coordinator for Gastroenterology to handle comprehensive administrative support, coordinate with Consultants and Teams, and act as the first point of contact for patients.

The role requires experience in office administration, strong communication skills, and familiarity with NHS systems. Training will be provided, and the team supports efficient patient pathways and clinic scheduling.

Qualifications

• Previous secretarial or administration experience.
• Previous office environment experience.
• Good written and verbal communication skills.

Responsibilities

• Liaise with the Patient Pathway Team to coordinate the patient pathway.
• Book outpatient appointments and follow-ups.
• Monitor 18 weeks targets and cancer targets with clinicians and Service Managers.
• Handle patient queries by telephone, letter and email.
• Ensure clinic letters are completed accurately and outcomes actioned in Surrey Safe Care.
• Assist with clinic templates and attend regular team meetings.
• Provide fast and accurate clinical correspondence and admin support.
• Use systems such as Surrey Safe Care (Cerner) and Evolve for records management.

Skills

Communication skills

Confidentiality

Teamwork

Initiative

NHS knowledge

Education

GCSE English and Maths grade C or equivalent

Job description

Ashford & St. Peter's Hospitals NHS Foundation Trust is seeking a Clinical Office Coordinator for Gastroenterology to handle comprehensive administrative support, coordinate with Consultants and Teams, and act as the first point of contact for patients.

The role requires experience in office administration, strong communication skills, and familiarity with NHS systems. Training will be provided, and the team supports efficient patient pathways and clinic scheduling.