Gas Service/Breakdown Engineer

Interaction Recruitment Group; Norwich; On-site; GBP 40,000 - 50,000; Full time

Job summary

Interaction Engineering is seeking a skilled Gas Service & Breakdown Engineer to service domestic heating systems, diagnose faults, and perform maintenance across our field operations. The role emphasizes safe, efficient workmanship and strong customer service.

You will conduct annual gas safety inspections, boiler servicing, and responsive repairs, ensuring compliance with Gas Safety regs and company procedures.

Qualifications

• Proven experience in domestic gas servicing and boiler breakdowns.
• Current Gas Safe registration.
• ACS qualifications CCN1.
• Strong diagnostic and problem-solving skills.
• Knowledge of domestic central heating systems.
• Full UK driving licence.
• Excellent communication and customer service.
• Ability to work independently and safely.

Responsibilities

• Carry out annual gas safety checks and servicing of domestic gas boilers and heating systems.
• Diagnose faults and carry out boiler and central heating repairs.
• Reactive maintenance and breakdown visits, restoring heating and hot water where possible.
• Inspect, test and maintain gas appliances, controls, pipework and related components.
• Identify safety issues and ensure safe condition per regulations.
• Complete gas safety certificates, service records, and compliance documentation.
• Provide professional advice to customers on heating system operation and maintenance.
• Deliver excellent customer service while representing the company.
• Manage daily appointments with scheduling and operations teams.
• Maintain company vehicles, tools and equipment to a high standard.
• Ensure all work complies with Gas Safety regulations and health and safety requirements.

Skills

Gas servicing

Gas Safe

CCN1

Diagnostics

Domestic heating

UK driving

Customer service

Safety compliance

Job description

Interaction Engineering

Gas Service & Breakdown Engineer

Salary: £40,000-£50,000 per annum, depending on experience and qualifications
Working Hours: 40 hours per week, Monday to Friday
Call-Out: No call-out rota

About the Role

We are looking for a skilled and motivated Gas Service & Breakdown Engineer to join our growing team, carrying out gas servicing, fault diagnosis, repairs and maintenance across domestic heating systems.

This is an excellent opportunity for an experienced Gas Engineer who takes pride in delivering high-quality workmanship, reliable repairs and outstanding customer service. You will play a key role in ensuring customers' heating and hot water systems operate safely, efficiently and reliably.

You will be responsible for undertaking annual gas safety inspections, boiler servicing, breakdown diagnostics and repairs, ensuring all work is completed in accordance with current legislation, industry standards and company procedures.

Key Responsibilities

• Carry out annual gas safety checks and servicing of domestic gas boilers and heating systems.

• Diagnose faults, identify component failures and carry out effective boiler and central heating repairs.

• Undertake reactive maintenance and breakdown visits, restoring heating and hot water wherever possible.

• Inspect, test and maintain gas appliances, controls, pipework and associated heating components.

• Identify safety issues and ensure appliances and installations are left in a safe condition in accordance with relevant regulations.

• Complete gas safety certificates, service records, job sheets and compliance documentation accurately.

• Provide professional advice to customers on heating system operation, efficiency and maintenance.

• Deliver excellent customer service while representing the company professionally.

• Manage daily appointments effectively, working closely with the scheduling and operational teams.

• Maintain company vehicles, tools and equipment to a high standard.

• Ensure all work complies with Gas Safety regulations, health and safety requirements and company procedures.

What We're Looking For

Essential Requirements

• Proven experience in domestic gas servicing, boiler breakdowns and fault finding.

• Current Gas Safe registration with relevant domestic gas qualifications.

• ACS qualifications appropriate to the work undertaken, including CCN1 and relevant appliance certifications.

• Strong diagnostic and problem-solving skills, with the ability to identify and resolve boiler and heating system faults.

• Good knowledge of domestic central heating systems, hot water systems, boiler controls and associated components.

• Full UK driving licence.

• Excellent communication and customer service skills.

• Ability to work independently, manage a daily workload and complete work to a high standard.

• A professional approach to health and safety, compliance and customer care.

Desirable Qualifications and Experience

• Experience working with a range of domestic boiler manufacturers and models.

• Experience with combination, system and conventional boilers.

• Knowledge of heating controls, thermostats, pumps, motorised valves and system components.

• Experience working in social housing, property maint