Gas Service/Breakdown Engineer

Interaction Recruitment PLC; Norwich; On-site; GBP 40,000 - 50,000; Full time

Benefits offered by this job

Competitive salary

40‑hour working week

No call-out rota

Training & development

Career progression

Job summary

Interaction Engineering is seeking a skilled Gas Service & Breakdown Engineer to service and maintain domestic heating systems across the area. You will perform gas safety inspections, diagnose faults, carry out repairs and ensure compliance with safety regulations.

The role offers a competitive salary (£40,000–£50,000 per year), a 40‑hour week (Mon-Fri) and no call‑out rota, with opportunities for training and career progression within a supportive team.

Qualifications

• Proven experience in domestic gas servicing and boiler breakdowns.
• Current Gas Safe registration with domestic gas qualifications.
• ACS qualifications relevant to the work (e.g., CCN1).
• Strong diagnostic and problem‑solving skills for boiler/heating faults.
• Excellent communication and customer service abilities.

Responsibilities

• Carry out annual gas safety checks and servicing of domestic boilers and heating systems.
• Diagnose faults, identify components failures and repair boilers/heating systems.
• Undertake reactive maintenance and breakdown visits to restore heating and hot water.
• Inspect, test and maintain gas appliances, controls, pipework and related components.
• Ensure compliance with Gas Safety regulations and health and safety requirements.

Skills

Gas Safe registered

ACS CCN1

Domestic gas servicing

Boiler fault diagnosis

Customer service

UK driving licence

Job description

Interaction Engineering

Gas Service & Breakdown Engineer

Salary: £40,000–£50,000 per annum, depending on experience and qualifications
Working Hours: 40 hours per week, Monday to Friday
Call-Out: No call-out rota

About the Role

We are looking for a skilled and motivated Gas Service & Breakdown Engineer to join our growing team, carrying out gas servicing, fault diagnosis, repairs and maintenance across domestic heating systems.

This is an excellent opportunity for an experienced Gas Engineer who takes pride in delivering high-quality workmanship, reliable repairs and outstanding customer service. You will play a key role in ensuring customers' heating and hot water systems operate safely, efficiently and reliably.

You will be responsible for undertaking annual gas safety inspections, boiler servicing, breakdown diagnostics and repairs, ensuring all work is completed in accordance with current legislation, industry standards and company procedures.

Key Responsibilities

• Carry out annual gas safety checks and servicing of domestic gas boilers and heating systems.

• Diagnose faults, identify component failures and carry out effective boiler and central heating repairs.

• Undertake reactive maintenance and breakdown visits, restoring heating and hot water wherever possible.

• Inspect, test and maintain gas appliances, controls, pipework and associated heating components.

• Identify safety issues and ensure appliances and installations are left in a safe condition in accordance with relevant regulations.

• Complete gas safety certificates, service records, job sheets and compliance documentation accurately.

• Provide professional advice to customers on heating system operation, efficiency and maintenance.

• Deliver excellent customer service while representing the company professionally.

• Manage daily appointments effectively, working closely with the scheduling and operational teams.

• Maintain company vehicles, tools and equipment to a high standard.

• Ensure all work complies with Gas Safety regulations, health and safety requirements and company procedures.

What We're Looking For

Essential Requirements

• Proven experience in domestic gas servicing, boiler breakdowns and fault finding.

• Current Gas Safe registration with relevant domestic gas qualifications.

• ACS qualifications appropriate to the work undertaken, including CCN1 and relevant appliance certifications.

• Strong diagnostic and problem-solving skills, with the ability to identify and resolve boiler and heating system faults.

• Good knowledge of domestic central heating systems, hot water systems, boiler controls and associated components.

• Full UK driving licence.

• Excellent communication and customer service skills.

• Ability to work independently, manage a daily workload and complete work to a high standard.

• A professional approach to health and safety, compliance and customer care.

Desirable Qualifications and Experience

• Experience working with a range of domestic boiler manufacturers and models.

• Experience with combination, system and conventional boilers.

• Knowledge of heating controls, thermostats, pumps, motorised valves and system components.

• Experience working in social housing, property maintenance or a domestic maintenance environment.

• Experience with planned preventative maintenance and reactive repair contracts.

• Additional qualifications in unvented hot water systems (G3) or related heating technologies.

What We Offer

• Competitive salary of £40,000–£46,000, depending on experience and qualifications.

• 40-hour working week, Monday to Friday.

• No call-out rota, supporting a better work-life balance.

• A varied role covering gas servicing, diagnostics and boiler breakdown repairs.

• A supportive team environment with access to ongoing training and development.

• The opportunity to build your technical skills and develop your career.

• The chance to deliver a reliable, high-quality service to domestic customers.

INDTE