Gas Operational Planner - 14.5 hours

Incommunities; Bradford; Hybrid; GBP 11,000 - 13,000; Full time

Benefits offered by this job

Pension scheme

Annual leave 28 days

Hybrid working

Training & development

Employee assistance

Cycle to work

Wellbeing discounts

Job summary

Incommunities in Bradford seeks an Operational Planner to coordinate day-to-day and emergency repairs, forecast trade diaries, and liaise with customers. The role supports a hybrid work model and requires excellent organisational and communication skills.

Starting salary is £11,748 per year with a range of benefits and development opportunities. The position is based in Bradford with agile and hybrid working arrangements to support wellbeing and work-life balance.

Qualifications

• Experience in planning and scheduling repairs in housing or property maintenance is advantageous.
• Excellent communication and customer service skills.
• Ability to multitask and work under pressure.
• Strong diary management and attention to detail.

Responsibilities

• Plan and schedule day-to-day and emergency repairs using our Repairs System.
• Forecast and manage diaries of trade colleagues and liaise with customers.
• Organise work and replan appointments as needed, including short-notice changes.
• Update systems to ensure continuity of communication.
• Allocate repairs, planned maintenance, servicing, and cyclical works.
• Monitor queries from customers and engineers and arrange appointments.
• Assist in arranging boiler installs and plan customer contact.
• Order van stock replenishments and schedule revisits with engineers.

Skills

Diary management

Customer service

IT systems

Communication skills

Tools

Repairs System

Microsoft Office

Job description

We are currently recruiting an Operational Planner to join our Gas team. This is a key role, ensuring efficient scheduling and coordination of day to day emergency repairs and providing clear communication to our customers.

Hours: Thursday 8am - 4:30pm & Friday 8am - 4pm

About us

We are a social housing landlord and one of the largest housing providers in the region with over 22,000 social and affordable homes, mainly in the Bradford district. We employ a talented workforce of nearly 1,000 people.

In 2024 we launched our five-year Corporate Strategy, which runs to 2029. Our purpose is to provide high quality homes, services, and support to our customers, so we’ve worked with colleagues and customers to find out what’s important to them. Our customers sit at the heart of what we do, and our colleagues are the people who’ll help us achieve our vision, which is to create the best customer experience to improve everyday lives.

Duties include:

• Plan and schedule day to day and emergency repairs using our Repairs System.
• Forecast and manage diaries of our trade colleagues and liaise with customers to update them.
• Organise work and replan appointments where necessary, sometimes at short notice due to absence.
• Identify and resolve any issues in normal operations and manage schedule disruption.
• Update systems to ensure continuity of communication.
• Speak with customers to resolve any outstanding issues and organise appointments. Allocate Repairs / planned maintenance / Servicing / cyclical works.
• Monitor and deal with queries / appointments from Customers / Customer Services & Engineers that may contact bespoke M&E phone lines.
• Monitor Central Email box and arrange appointments with customers.
• Assist in Arranging Boiler installs, plan, customer contact.
• Order van stock replenishments and non van stock materials, schedule revisits at a convenient time to the customer along with organising engineer's diaries.

• Excellent IT skills and able tooperatemultiple systems effectively.
• Good knowledge of Health and Safety regulations, policies and procedures.
• Ability to multitask and work under pressure.
• A high level of attention to detail and the ability to prioritise tasks with excellent diary management.
• Experience of planning and scheduling repairs in a housing, property maintenance, or similar operational environment is advantageous.
• Extensive customer service experience, with excellent communication skills
• Diary management experience or excellent organisational skills.
• Ability to work independently, meet deadlines and perform under pressure.
• Commutable distance of BD17 7BN and able to work hybrid.
• Right to Work in the UK - Visa Sponsorship is not available.

• Starting salary of £11,748 per year
• Social Housing Pension Scheme with up-to 10% employer contribution
• 28 days annual leave that increases with service plus bank holidays (pro rata)
• Option to buy and sell annual leave
• Training, development, and qualification opportunities
• Our Hub: our wellbeing and benefits site, with exclusive access to discounts and savings (at over 800 retailers)
• Corporate health scheme membership
• Agile and hybrid working
• Access to an Employee Assistance Programme
• Cycle to work scheme
• Local gym membership discounts.
• A team of trained Mental Health First Aiders who are available for colleagues to contact for support

Join Our Team!

We’re looking for great people to join us! AtIncommunities, we’re committed to creating a workplace where everyone feels valued, included, and supported. We actively welcome applicants from all backgrounds, abilities, and experiences—because we know thatdiverse perspectives make us stronger.

Based inBradford, a city known for its rich cultural diversity, we servevibrant communities. As a social housing provider, we’re passionate about making a real difference by providingsafe, affordable homesandimproving lives.

Our recruitment process is designed tosupport you every step of the way. If you need any adjustments or assistance, just let us know.

We’re proud to be aMindful Employer, committed to mental health and wellbeing. We also hold the‘Committed’ Menopause Friendly Accreditation, recognising the importance of support in the workplace.

We review applications as they come in and may close the advert before the deadline.