Gas Area Supervisor

Ardour Associates Ltd; Welwyn Garden City; On-site; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Technical training

Annual leave entitlement

Enhanced maternity & paternity

Employee wellbeing support

Dental & healthcare cash plan

Cycle to Work Scheme

Electric vehicle leasing

Employee recognition programmes

Team social activities

Equality & inclusion initiatives

Job summary

Ardour Associates Ltd is seeking a Gas Area Supervisor to oversee domestic heating installations and support engineers. You will ensure work is delivered safely, efficiently and to a high standard, while guiding the team on technical matters and quality control.

The role combines hands-on technical support with leadership, quality assurance and strong customer service in a busy installation environment. Evening/weekend rota participation is required.

Qualifications

• A gas-qualified professional with an NVQ Level 2 or 3 in Heating and Ventilation, or an equivalent qualification.
• Practical experience in domestic heating surveys or heating installation projects.
• ACS accreditations CCN1 and CENWAT or equivalent preferred.
• Strong leadership and communication skills with ability to guide engineers.
• Customer-focused approach and ability to resolve issues professionally.
• Excellent attention to detail and ability to produce survey reports.
• Full UK driving licence.
• Availability to participate in evening and weekend supervisor call-out rota.

Responsibilities

• Supervise and support engineers, providing technical guidance during normal hours and on-call rota.
• Carry out domestic heating surveys and produce accurate reports.
• Perform quality inspections and health and safety audits against targets.
• Lead monthly toolbox talks covering updates and procedures.
• Resolve technical issues and complex installations, attending site when needed.
• Build relationships with customers and client representatives to meet contractual requirements.
• Support new starter inductions, engineer training and development.
• Work with Safety, Health, Environment and Quality team to keep competency records and training up to date.

Skills

Leadership

Communication

Customer-focused

Attention to detail

Team development

Education

NVQ Level 2/3 in Heating and Ventilation

Job description

Gas Area Supervisor – Domestic Heating Installations

Hours: Monday to Friday, 8:00am–5:00pm, with a one-hour lunch break

Call-out: Participation in an evening and weekend supervisor rota is required

Are you a gas-qualified heating professional with the technical knowledge and leadership skills to support a busy installation team?

Our client is looking for a Gas Area Supervisor to oversee domestic heating installations, support engineers and ensure work is delivered safely, efficiently and to a high standard.

Our client provides heating, hot water and compliance services to the social housing and public sectors, helping residents benefit from warmer, safer and more energy-efficient homes. This opportunity combines hands‑on technical support with team leadership, quality assurance and customer service.

The role

You will manage the day‑to‑day activities of installation engineers, helping the team meet agreed weekly targets while maintaining high standards of workmanship and customer care. You will also assess domestic properties and ensure proposed heating solutions meet technical requirements, customer needs and budget considerations.

• Supervising and supporting engineers, providing technical guidance during normal working hours and when covering the supervisor call‑out rota.
• Carrying out domestic heating surveys and producing accurate, detailed reports.
• Completing quality inspections and health and safety audits against agreed targets.
• Delivering the technical section of monthly toolbox talks, covering updates, procedures and lessons from quality checks.
• Resolving technical issues, complex installations and customer complaints, including attending site where required.
• Building effective relationships with customers and client representatives, ensuring contractual requirements are met.
• Supporting new starter inductions, engineer training and ongoing development.
• Working with the Safety, Health, Environment and Quality team to maintain competency records, identify training needs and ensure engineers only undertake work within their competence.
• Promoting a positive team culture focused on safety, professionalism and quality.
• Providing cover for the Regional Manager when required and supporting disciplinary or grievance investigations.

What we’re looking for

• A gas‑qualified professional with an NVQ Level 2 or 3 in Heating and Ventilation, or an equivalent qualification.
• Practical experience in domestic heating surveys or heating installation projects.
• ACS accreditations, including CCN1 and CENWAT or equivalent, are preferred.
• Strong leadership and communication skills, with the ability to guide and develop engineers.
• A customer‑focused approach and the confidence to resolve technical issues professionally.
• Excellent attention to detail and the ability to produce accurate survey reports.
• A full UK driving licence.
• Availability to participate in the evening and weekend supervisor call‑out rota.

What’s on offer

• Technical training, relevant certifications and career development opportunities.
• Annual leave entitlement linked to length of service.
• Enhanced maternity and paternity packages.
• Employee wellbeing support, including occupational health and telephone counselling.
• Dental and healthcare cash plan.
• Cycle to Work Scheme.
• Electric vehicle leasing scheme.
• Employee feedback and recognition programmes.
• Team social activities and opportunities to contribute to equality and inclusion initiatives.

Our client welcomes applications from all backgrounds and offers reasonable adjustments throughout the recruitment process. Please let us know if you require any support when applying.

Successful applicants will be subject to right-to-work and DBS checks.

Ardour Associates values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.