Garden Visitor Experience Lead

Royal Horticultural Society

United Kingdom

On-site

GBP 70,000 - 90,000

Full time

4 days ago

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Job summary

The Royal Horticultural Society is seeking a senior member of the Site Management Team to lead visitor-facing operations across the garden and drive a culture of collaboration, inclusion and service excellence. You will be hands-on in understanding the visitor journey, identifying opportunities to improve and ensuring every visitor feels welcomed, informed and valued.

Working closely with colleagues across departments, you will play a vital role in delivering outstanding experiences while

Qualifications

Experience leading, motivating and developing teams and volunteers.
Strong customer service and visitor experience knowledge.
Excellent communication and relationship-building skills.
Sound understanding of health and safety and risk management.
Experience of managing budgets, resources and operational performance.
Knowledge of admissions operations, cash handling and financial controls.

Responsibilities

Lead visitor-facing operations across the garden.
Drive a culture of collaboration, inclusion and service excellence.
Understand the visitor journey and identify improvement opportunities.
Collaborate with colleagues across departments to deliver outstanding experiences.
Support garden commercial and visitor growth ambitions.