Garden Centre Manager: Lead Teams, Elevate Service

British Garden Centres; Charlecote; On-site; GBP 35,000 - 48,000; Full time

Job summary

British Garden Centres in Charlecote seeks a hands-on Garden Centre Manager to lead daily operations, motivate staff, and ensure superb customer service across all departments.

You will plan rosters, monitor performance, manage stock and merchandising, coordinate with suppliers, oversee health and safety, and drive sales while upholding brand standards. Weekend and peak period flexibility is required.

Qualifications

• Experience in retail or garden centre management and team leadership.
• Strong customer service and people management skills.
• Knowledge of gardening, plants or horticulture or interest to develop expertise.
• Ability to manage stock, merchandising and sales performance.
• Competence in basic IT systems and reports.
• Understanding of health and safety and compliance in retail.

Responsibilities

• Lead day-to-day garden centre operations and motivate staff.
• Plan staff rosters and monitor performance.
• Ensure excellent customer service and high visual merchandising standards.
• Oversee stock levels, supplier coordination, and product quality.
• Monitor sales performance and implement promotional activities.
• Uphold health, safety and site presentation standards while collaborating with departments.

Skills

Retail management

People leadership

Customer service

Stock management

OS/POS systems

Health & safety

Education

Horticultural or retail qualification

Tools

POS systems

Job description

British Garden Centres in Charlecote seeks a hands-on Garden Centre Manager to lead daily operations, motivate staff, and ensure superb customer service across all departments.

You will plan rosters, monitor performance, manage stock and merchandising, coordinate with suppliers, oversee health and safety, and drive sales while upholding brand standards. Weekend and peak period flexibility is required.