Garden Centre Assistant - Foodhall

Hillier Nurseries Limited; Pevensey; On-site; GBP 11,000 - 18,000; Full time

Benefits offered by this job

Free on-site parking

31 days annual leave (pro rata)

Enhanced Employee Assistance Programme

Company Christmas gifts

Exclusive retail discounts

Job summary

Hillier Garden Centre Eastbourne is seeking a friendly Garden Centre Assistant to join the team for the Christmas trading period. You’ll deliver excellent customer service, provide product advice, and help maintain a tidy, well-stocked store.

The role is full-time, 37.5 hours per week on a rota basis, including weekends. The hourly rate goes up to £12.71, with pay aligned to National Minimum Wage/National Living Wage requirements.

Qualifications

• Customer service experience is valued.
• Retail or garden centre experience is desirable but not essential.

Responsibilities

• Provide excellent customer service and help customers with queries.
• Offer product advice on food and other items in the garden centre.
• Replenish, price, rotate and display stock to company standards.
• Process payments accurately (cash and card).
• Support stock control, deliveries, wastage and reductions.
• Promote the Hillier Gardening Club to customers.
• Keep areas clean, tidy, and safe.
• Report or address health and safety hazards.
• Assist in the garden centre restaurant/café when required.

Skills

Customer service

Retail experience

Team player

Flexible attitude

Positive mindset

Job description

Hillier Garden Centre atEastbourneis looking for a friendly and enthusiastic Garden Centre Assistant to join our team, predominately working within the Foodhall on a fixed term basis up to 3 January 2027 to help support our busy Christmas trading period.

You'll help create a welcoming experience for customers by providing excellent service, offering product advice and helping to keep the centre clean, tidy, well-stocked and ready for trade.

This is a full-time permanent role, working 37.5 hours per week averaged over a two-week work pattern, worked on a rota basis and including some weekend working.

Hourly rate of pay up to £12.71 per hour. Actual pay will be determined in line with National Minimum Wage and National Living Wage requirements.

What you'll be doing

• Providing excellent customer service and helping customers with their queries.
• Giving helpful advice on foodand other items sold in the garden centre.
• Replenishing, pricing, rotating and displaying stock to company standards.
• Processing payments accurately and handling cash and card transactions.
• Supporting stock control, including deliveries, stock adjustments, wastage and reductions.
• Promoting the Hillier Gardening Club to customers.
• Keeping the garden centre, customer areas and facilities clean, tidy, organised and safe.
• Reporting or dealing with any health and safety hazards.
• Supporting the garden centre restaurant, café or coffee shop on an ad-hoc basis when required by the management team.

What we’re looking for

• A positive, friendly and helpful attitude.
• Able to work with energy, pace and a positive approach.
• A team player who is willing to support different areas of the business when required.
• Able to respond to challenges and demonstrate a can‑do approach.
• Previous retail, garden centre or customer service experience is desirable but not essential, as full training will be provided.
• Full training and access to our Online Learning Hub.
• 31 days' annual leave (pro rata for part-time colleagues).
• Free on-site parking.
• Enhanced Employee Assistance Programme for you and your immediate family.
• Company Christmas gifts (eligibility applies).
• Access to exclusive retail discounts, deals and cashback offers.