Garden Centre Assistant

Hillier Nurseries Limited; Thatcham; On-site; GBP 15,000 - 17,000; Part time

Benefits offered by this job

Restaurant discount on shift

31 days annual leave

Free on-site parking

Enhanced Employee Assistance Programme

Company Christmas gifts

Exclusive retail discounts

Free garden entry passes

Job summary

Hillier Nurseries Limited is seeking a friendly Garden Centre Assistant for Hillier Garden Centre in Newbury. The role covers the whole centre, delivering excellent service, plant advice and ensuring a tidy, well-stocked environment that’s ready for trade.

You’ll work across a rota, including some weekends, with 22.5 hours per week on permanent basis. On-site parking and a range of staff benefits are available. Training will be provided to support your development.

Qualifications

• Positive, friendly and helpful attitude.
• Interest in plants/gardening or garden centre environment.
• Willingness to adapt and work with energy and pace.
• Full training provided.

Responsibilities

• Provide excellent customer service and assist with queries.
• Offer advice on plants and gardening products.
• Care for plants: watering, pruning, pest checks.
• Replenish, price, rotate and display stock to standard.
• Process payments and handle cash/card transactions.
• Support stock control, deliveries and wastage management.
• Promote Hillier Gardening Club to customers.
• Keep centre clean, tidy, safe and welcoming.
• Report health and safety hazards.
• Support restaurant/café when required.

Skills

Customer service

Plant knowledge

Flexible

Team player

Positive attitude

Retail experience

Job description

Hillier Garden Centre atNewburyis looking for a friendly and enthusiastic Garden Centre Assistant to join our team.

Working across the garden centre, you'll help create a welcoming experience for customers by providing excellent service, offering product advice and helping to keep the centre clean, tidy, well-stocked and ready for trade.

This is a permanent role with guaranteed 22.5hours per week, worked on a rota basis, including some weekend working. Additional hours are regularly available during peak trading periods, so we are looking for candidates who can offer flexibility to increase their working hours when required.

Hourly rate of pay up to £12.71 per hour. Actual pay will be determined in line with National Minimum Wage and National Living Wage requirements.

What you’ll be doing

• Providing excellent customer service and helping customers with their queries.
• Giving helpful advice on plants, gardening products and other items sold in the garden centre.
• Helping to maintain the health and appearance of plants, including watering, pruning and checking for pests or disease.
• Replenishing, pricing, rotating and displaying stock to company standards.
• Processing payments accurately and handling cash and card transactions.
• Supporting stock control, including deliveries, stock adjustments, wastage and reductions.
• Promoting the Hillier Gardening Club to customers.
• Keeping the garden centre, customer areas and facilities clean, tidy, organised and safe.
• Reporting or dealing with any health and safety hazards.
• Supporting the garden centre restaurant, café or coffee shop on an ad-hoc basis when required by the management team.

What we’re looking for

• A positive, friendly and helpful attitude.
• An interest in plants, gardening or working in a garden centre environment.
• Able to work with energy, pace and a flexible approach.
• A team player who is willing to support different areas of the business when required.
• Able to respond to challenges and demonstrate a can-do approach.
• Previous retail, garden centre or customer service experience is desirable but not essential, as full training will be provided.
• Full training and access to our Online Learning Hub.
• 50% discount on the restaurant menu whilst on shift.
• 31 days' annual leave (pro rata for part-time colleagues).
• Free on-site parking.
• Enhanced Employee Assistance Programme for you and your immediate family.
• Company Christmas gifts (eligibility applies).
• Access to exclusive retail discounts, deals and cashback offers.
• Free solo entry to the Sir Harold Hillier Gardens in Romsey, plus discounts at other gardens nationally.

You will be joining a respected family business with over 160 years of horticultural heritage, working in a friendly and supportive environment where every team member is valued.

We can only consider candidates who are already based in the UK and have the right to work. Hillier is an equal opportunity employer and welcomes applications from all suitably qualified candidates regardless of race, sex, disability, religion or belief, sexual orientation or age.