Garage Operations Liaison & Support Specialist

Halfords; Redditch; Hybrid; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Hybrid working

Annual discretionary bonus

Pension

Life assurance

25 days annual leave + bank holidays

Enhanced family leave

Job summary

Halfords is seeking a Garage Support Specialist in Redditch to provide day-to-day operational support to garages, ensuring issues are resolved efficiently and consistently. You will act as a key liaison between garages, field teams and the Support Centre, translating central plans into practical, workable solutions and maintaining high service standards.

Reporting to the Communications & Support Manager, you will contribute to key initiatives, visit sites occasionally, and help drive continuous

Qualifications

• Autocentre experience is essential for this role.
• Ability to work in a fast-paced, high-change environment.
• Strong attention to detail and proactive problem solving.
• Excellent communication and stakeholder management.

Responsibilities

• Provide day-to-day operational support to garages, ensuring issues are resolved efficiently and consistently.
• Act as a key liaison between garages, field teams, and the Support Centre to enable clear communication, alignment and effective two‑way feedback.
• Support communication activities as required, ensuring messages are clear, timely, and well understood by both garages and field teams.
• Work cross-functionally with central teams to understand garage needs and translate business requirements into practical, workable solutions.
• Support the delivery of key business initiatives and projects, ensuring successful implementation within garages and capturing feedback to drive continuous improvement.
• Identify recurring issues and opportunities within garages, taking appropriate action or escalating where necessary to improve processes and service delivery.
• Maintain a strong understanding of garage operations to ensure all support provided is relevant, practical, and aligned with operational realities.
• Undertake occasional site visits to support implementation, problem-solving, and engagement with field teams where required.

Skills

Autocentre experience

Operational background

Communication skills

Collaborative mindset

Relationship building

Job description

Halfords is seeking a Garage Support Specialist in Redditch to provide day-to-day operational support to garages, ensuring issues are resolved efficiently and consistently. You will act as a key liaison between garages, field teams and the Support Centre, translating central plans into practical, workable solutions and maintaining high service standards.

Reporting to the Communications & Support Manager, you will contribute to key initiatives, visit sites occasionally, and help drive continuous