Gaming IT Support Specialist — First-Line Tech & Care

Betway Group; Greater London; Sur place; GBP 22 000 - 28 000; Plein temps

Résumé du poste

Betway Group is seeking an IT Support professional to provide first-line assistance to users across our dynamic organization in Greater London.

You will log incidents via our service management tool, assist with software updates, and ensure IT policies are followed while delivering excellent customer service across multiple channels.

Join a fast-paced tech-forward team and help keep Betway Group's operations running smoothly for our global user base.

Qualifications

• Provides first-line IT support to users.
• Logs incidents and service requests in the service management tool.
• Maintains IT systems and assists with software updates.
• Adheres to ITIL best practices for incident and problem management.
• Documents solutions and creates knowledge base articles.
• Ensures clear communication with users and follows up on resolution.

Responsabilités

• Providing first-line IT Support
• Responding to and resolving user issues via phone, email and chat
• Logging incidents and service requests in the service management tool
• Maintaining IT systems and infrastructure
• Assisting with software installations and updates
• Adhering to ITIL processes and documenting solutions
• Delivering excellent customer service and following up on resolutions

Connaissances

IT Support

Customer Service

Incident Management

Outils

Service management tool

Description du poste

Betway Group is seeking an IT Support professional to provide first-line assistance to users across our dynamic organization in Greater London.

You will log incidents via our service management tool, assist with software updates, and ensure IT policies are followed while delivering excellent customer service across multiple channels.

Join a fast-paced tech-forward team and help keep Betway Group's operations running smoothly for our global user base.