Games Supervisor

HB Leisure Ltd.; Brighton; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Performance‑related bonus scheme

Flexible working hours

Discounts at retailers

Wellbeing resources (virtual GP, EAP)

Development opportunities

Staff canteen facilities

Discounted meals on site

Uniform provided

Public transport links to pier

Job summary

Brighton Palace Pier is seeking enthusiastic Supervisors to lead frontline teams across attractions and guest areas. You will oversee daily operations, keep areas staffed and guest‑ready, and maintain a welcoming, fun atmosphere on the pier.

As a Supervisor you will help drive revenue, ensure safety and standards, and support training and onboarding for new staff while enjoying a dynamic, outdoor seaside environment on the world‑famous Brighton Palace Pier.

Qualifications

• Experience leading a frontline team to deliver guest service.
• Strong communication and interpersonal skills.
• Positive, energetic, and customer‑facing mindset.

Responsibilities

• Lead, support and motivate staff to deliver outstanding guest service across the pier.
• Oversee day‑to‑day operations, ensuring areas are staffed and guest‑ready.
• Engage with visitors to create a welcoming atmosphere and drive revenue.
• Ensure safety, cash handling, and operational standards are followed.
• Support training, onboarding and development of new team members.

Skills

Leadership

Customer service

Communication

Hospitality

Job description

Interested in working at one of the UK’s most iconic seaside attractions? Are you excited by the idea of joining a vibrant, bustling pier filled with rides, arcades, and stunning sea views? Does helping visitors create unforgettable memories in a lively, friendly environment sound like your perfect day? Then this is the role for you!

Brighton Palace Pier are looking for enthusiastic and people‑centric individuals to work as Supervisors across our attractions and guest‑facing operations.

As a Supervisor, you will play a key role in the smooth running of our daily operations. You’ll support and lead a team of frontline staff, ensuring our attractions, kiosks, and guest areas deliver an exceptional experience from the moment visitors step onto the pier.

Your Duties & Responsibilities

• Lead, support, and motivate a team to deliver outstanding guest service across the pier.
• Oversee day‑to‑day operations, ensuring all areas are fully staffed, well‑presented, and guest‑ready.
• Engage with visitors, maintaining a fun, welcoming atmosphere throughout the pier.
• Monitor performance and drive revenue, supporting your team to meet daily targets.
• Ensure compliance with safety procedures, cash handling processes, and operational standards.
• Handle operational issues, escalating to management or maintenance teams when required.
• Support training, coaching, and onboarding of new team members.
• Maintain high standards of presentation, including cleanliness, signage, and product displays.

Who Are We?

Brighton Palace Pier is one of the UK’s most popular seaside attractions, welcoming millions of visitors each year. Home to rides, games, arcades, food outlets, and entertainment, the pier is a vibrant and dynamic place to work, offering exciting opportunities to grow within the leisure and tourism industry.

We like to do things differently here — not only do we offer a fun and fast‑paced work environment, but we’re committed to helping you build valuable skills and progress your career within one of the most famous locations on the south coast.

In return we will offer you

• Performance‑related bonus scheme
• Flexible working hours
• Recommend‑a‑Friend Bonus (T&Cs apply)
• Discounts at hundreds of top retailers
• Access to wellbeing resources including a virtual GP, 24/7 employee assistance programme, and online workout classes
• Development opportunities and clear career progression
• Staff canteen facilities
• Discounted meals on site
• Uniform provided
• Excellent public transport links to and from the pier

Person Specification

• A strong communicator with natural leadership skills
• Positive, outgoing, and confident engaging with guests of all ages
• Honest, reliable, and responsible with a strong work ethic
• Passionate about hospitality and creating positive visitor experiences
• Able to thrive in a fast‑paced, outdoor environment
• Available on weekdays, weekends, and bank holidays
• Able to follow instructions and uphold company standards

If a desk isn’t for you, then you’re perfect for us — so why not join us working on the world‑famous Brighton Palace Pier and develop skills that will be recognised throughout your career