Future position : Desktop Support Engineer

NSC Global; England; On-site; GBP 25,000 - 35,000; Full time

Job summary

NSC Global is seeking a Desktop Support Engineer to provide end-user support and ensure efficient operations. The role involves troubleshooting hardware and software issues, maintaining service levels, and collaborating with users. Ideal candidates will have over 2 years of experience and relevant IT certifications.

Qualifications

• Over 24 months of work experience required.
• Sound knowledge of hardware, software, and networking.
• IT certifications preferred.

Responsibilities

• Provide end-user support and resolve technical issues.
• Monitor service call activity and maintain service levels.
• Document customer interactions in CRM tools.

Skills

English (written and verbal)

Advanced knowledge of computer hardware

Advanced knowledge of common software applications

Advanced knowledge of Microsoft operating systems

Proficient in printer hardware

Proficient in configuring and troubleshooting networking

Proficient in ticketing software

Microsoft Office & Office 365 applications

PC/Laptop hardware

Mobile devices

Education

A+ Certification

CompTIA A+ Certification

Microsoft Certified IT Professional (MCITP)

Microsoft Office Specialist (MOS) certification

Job description

Overview

We are gearing up for a project starting mid-2025 and are looking for candidates interested in joining NSC in the near future. If you are considering a change but are not ready yet, please review the job description below and apply online. We will contact you when we start recruitment activities.

The Desktop Support Engineer is responsible for providing end-user support, hands-on support, and collaborating with business users and stakeholders to ensure efficient support without impacting business operations. The role requires practical support experience.

Responsibilities

• Advise and present to one or more customer staff.
• Monitor and control daily service call activity, utilization, inventory levels, and service levels.
• Provide exceptional customer service.
• Demonstrate advanced knowledge in customer service aptitude.
• Resolve technical problems related to hardware, software, and connectivity.
• Troubleshoot customer issues while maintaining service levels for contact and resolution.
• Participate in configuring and supporting internal systems.
• Work effectively with logistics teams.
• Adhere to scheduled timings.
• Follow documented policies, procedures, and processes specific to the service.
• Document all customer interactions clearly and concisely within the appropriate CRM tool.
• Work effectively in a team environment.
• Maintain knowledge of industry advancements.
• Support installation and implementation of connectivity and high-end system products.
• Continuously improve service delivery.
• Manage time and resources to meet or exceed expectations.

Qualifications

Work Experience: Over 24 months.

Sound knowledge of:

• English (written and verbal)
• Advanced knowledge of computer hardware
• Advanced knowledge of common software applications
• Advanced knowledge of Microsoft operating systems
• Proficient in printer hardware
• Proficient in configuring and troubleshooting networking, wireless, and VPN features of end-user devices
• Proficient in ticketing software
• Microsoft Office & Office 365 applications
• PC/Laptop hardware
• Peripherals including printers
• Mobile devices

Awareness of:

• Active Directory
• Exchange
• Apple OS
• Network and server hardware and components

IT qualifications may include:

• A+ Certification; OEM certifications such as Dell, HP, Lenovo, Lexmark, IBM, Server+ depending on assignment
• PC/Laptop OEM Maintenance Certification
• CompTIA A+ Certification
• Microsoft Certified IT Professional (MCITP) in desktop area
• Microsoft Office Specialist (MOS) certification