Funeral & Memorial Consultant

Southern Co-op; Liss; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Discount in stores

Health & dental plans

Aviva Digicare+ Workplace

Employee Assistance

Life insurance

Nest pension

Financial wellbeing tools

Cycle-to-work

Training & development

Job summary

Southern Co-op is seeking a Funeral & Memorial Consultant to deliver compassionate end-of-life care and manage funeral arrangements, memorials and aftercare for families within our community.

You will oversee funeral home operations, liaise with internal teams and external suppliers, and ensure dignified care for the deceased while supporting families through reflections and aftercare services.

Qualifications

• IT literate with competent MS Office use.
• Strong administrative background.
• Excellent communicator with strong organisational abilities and attention to detail.
• Resilient and comfortable working alone in the funeral home.
• High level of understanding, empathy and compassion.

Responsibilities

• Oversee the funeral home, including opening/closing, health & safety checks and maintaining cleanliness.
• Arranging and administering funeral consultations, memorialisation orders and aftercare services.
• Liaising with internal departments and external suppliers.
• Ensure correct care of the deceased, and support families during Reflection Room visits.
• Complete FCA-regulated training to offer and sell pre-paid funeral plans.
• Represent and support the local community by engaging in local events and activities.

Skills

MS Office

Administration

Communication

Organization

Empathy

Job description

We have an exciting opportunity to join the team as a Funeral & Memorial Consultant. You'll deliver the best end of life care, support and client experience through the arrangement and delivery of funerals, memorialisation, and aftercare services.

You'll need a full UK driving license and access to your own vehicle as this role may require travel to support other funeral homes if required.

What you’ll get...

• 20% colleague discount in our retail shops
• Health & dental cash plans
• 24/7 virtual GP & fitness discounts via Aviva Digicare+ Workplace
• Employee Assistance Programme
• Life insurance & NEST pension
• Financial wellbeing tools
• Cycle-to-work & Electric Vehicle schemes
• Training & development opportunities

What to expect...

• Oversee the funeral home, including opening and closing, health & safety checks and maintaining cleanliness.
• Arranging and administering funeral consultations, memorialisation orders and aftercare services.
• Liaising with internal departments and external suppliers.
• Ensure correct care of the deceased, for example, conducting daily checks and facilitating Reflection Room visits for families.
• You’ll complete FCA-regulated training to offer and sell pre-paid funeral plans.
• Represent and support your local community by engaging in local events and activities.

What we’re looking for...

• IT literate and a competent user of MS Office.
• Strong administrative background.
• Excellent communicator with strong organisational abilities and attention to detail.
• Can display resilience and be comfortable working alone in the funeral home.
• High level of understanding, empathy, and compassion.

Training...

• Previous experience within the funeral industry is not required as we’ll provide full training.
• Travel to other sites will be required.

About Us...

We’re an independent Co-op, operating across the south of England running convenience food stores, funeral homes, crematoria, natural/woodland burial grounds and a Starbucks coffee franchise. We’re owned by our 300,000+ members, have over 4,000 colleagues and a purpose of working together for the benefit of our communities. We have a commitment to sustainable business and a promise to provide a fair, fresh approach, for all. Become part of the family who are proud to serve local communities and put people first.

Successful candidates will undergo a DBS check as part of compliance requirements.

If you are successful in your application any offer of employment will be subject to meeting pre-employment vetting requirements, in line with the regulatory framework set out by the Financial Conduct Authority (FCA). These requirements include satisfactory reference checks. Further information will be provided during the recruitment process.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date.

INDSC