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Co-op Group; Watford; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

30% off Co-op branded products

23 days holidays

Employer pension contributions

Employee Assistance Programme

Virtual GP & free eye tests

Career development opportunities

Staff discounts on Co-op products

Job summary

Co-op Funeralcare is seeking a patient and community‑minded team member for a mobile role covering funeral homes across Hertfordshire & Middlesex. You will travel between branches, support families, and help maintain a respectful, welcoming environment for clients.

No prior funeral industry experience is required as full training is provided; a competitive salary, strong pension, and staff discounts are included. You will be joining a supportive Co-op team.

Qualifications

• Full manual UK driving licence required.
• Comfort with physical duties and handling of coffins as needed.
• Strong communication skills, both in writing and verbally.
• Ability to work with numbers for cash handling and invoicing.
• Good IT skills to use modern devices and systems.
• Empathy, discretion and care in handling sensitive responsibilities.

Responsibilities

• Travel to meet clients and build relationships in the community.
• Support clients in person and over the phone, arrange family visits and answer questions.
• Ensure funeral home is clean, safe and welcoming, reporting maintenance issues.
• Use digital systems to manage client documentation, funeral arrangements and invoicing.
• Refer regulated work to the Funeral Plan Arrangers team as required.
• Assist with manual handling and preparation of the deceased for viewing.

Skills

Driving licence

Communication skills

Numerical skills

IT proficiency

Attention to detail

Empathy

Teamwork

Tools

Computers

Job description

Full time 37.5 hours per week, Monday to Friday 9am-5pm

Mobile role covering approx. 9 funeral homes in Hertfordshire & Middlesex area

You’ll need a full manual UK driver's licence for this job.

Please note all positions within Funeralcare can involve direct physical contact with the deceased as part of normal duties - the amount of contact will differ dependant on role applied for.

Typical duties include but are not limited to preparation, transportation, and personal care of the deceased to be carried out with professionalism, dignity, respect and adherence to health and safety standards.

Please carefully consider your comfort levels with these responsibilities before applying.

At Co-op Funeralcare, we take pride in helping families say the perfect goodbye to loved ones.

You don't need previous experience in the funeral industry to apply as we provide full training and ongoing support so you'll have all the tools you need for your new role. You'll also benefit from a competitive salary, an excellent pension scheme, and discounts on a range of Co-op products and services.

What you\'ll do

• travel to meet clients build and maintain positive relationships with the community
• support our clients both in person and over the phone, arranging family visits and answering client questions
• make sure that the funeral home -both inside and out-is always clean, safe, and welcoming, maintaining a professional and comforting environment for our clients, as well as reporting and recording any maintenance issue (there will be times when you\'ll be the only person in branch)
• work with different digital systems and devices (computers, tablets, smartphone applications) to accurately manage client documentation, funeral arrangements and invoicing.
• make sure that all regulated work, like selling and informing clients about our funeral plans, is referred to the Funeral Plan Arrangers team
• support with manual handling of coffins and assist in the care and preparation of the deceased (preparing for viewing - hair, make-up etc, moving the deceased and other general responsibilities)
• update client management applications, entering accurate and timely information to ensure records are always kept up to date

What you\'ll bring

• a full UK driving licence and access to a vehicle
• the ability to work confidently on their own-whether travelling to client meetings or independently managing a branch when needed
• good communication skills, with the ability to clearly communicate with clients and colleagues both in writing and verbally
• the ability to confidently work with numbers and doing basic calculations such as cash handling, working out discounts, simple data entry and invoicing
• a keen eye for detail and accuracy, making sure regulatory policies and processes are always adhered to
• good IT skills, with the ability to use a range of technology devices and systems (e.g computers, tablets, smartphones, printers) and the ability to learn and effectively use new applications and systems
• a passion for delivering great service and building relationships
• high levels of empathy, discretion and care
• the ability to carry out the physical elements of the role, such as moving coffins in preparation for family viewings (appropriate training and equipment to ensure safe working practices will be provided)

Why Co-op?

At Co-op, we\'re owned by our members. And because we\'re owned by you, we can do right by you. So when you join us, you\'re not just taking a job, you\'re joining a movement. We\'re an organisation that puts people and communities first, and we\'re powered by purpose. We want this to be a place where you can thrive, so you\'ll also receive:

• 30% off Co-op branded products and 10% off other brands in our food stores all year-round, as well as discounts on other Co-op products and services
• 23 days holidays (pro rata, rising with service)
• a pension with up to 10% employer contributions
• access to our Employee Assistance Programme which offers confidential advice and support on anything you\'re struggling with, 24 hours a day
• access to virtual GP and free eye tests
• endless career development opportunities including apprenticeships
• friendly, supportive team and the knowledge that you make a huge difference to your community
• access to Stream - a money management app that gives you access to a percentage of your pay as you earn it

A place you\'ll belong

We\'re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We\'re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we\'ll support you.

Learn more about our recruitment process at Your Co-op Application Journey and our inclusion commitments at Diversity and inclusion at Co-op

As part of your application you\'ll need to complete an online assessment. It will take you around 20 minutes to complete this test.

If you\'re successful in your application, we\'ll perform some background checks as part of our pre-employment screening process. These will include a DBS (disclosure and barring service) and adverse media checks, and an occupational health questionnaire (to ensure you are fit to perform the role). We\'ll also check your social media activity on platforms like Facebook, Twitter and Instagram.

Any offer of employment made will be conditional upon the completion of pre-employment screening checks.

We reserve the right to remove a vacancy before the scheduled closing date.