Fundraising Operations Manager

CRANLEIGH SCHOOL; Waverley; On-site; GBP 34,000 - 42,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

Cranleigh School is seeking an operational lead for the Development & Fundraising team to own CRM, prospect research and gift processing, enabling fundraisers to focus on relationships and income.

You will build systems and insights from donor data, produce regular reports, manage online giving and Gift Aid, and help shape a new function within the school community on the Surrey Hills campus.

Qualifications

• Practical experience in fundraising operations, CRM or data roles.
• Confidence with complex datasets and CRM systems.
• Strong numeracy and analytical skills.
• Clear communication and discretion with confidential information.
• Commitment to safeguarding.

Responsibilities

• Maintain accurate supporter records and ensure gifts are processed.
• Produce insight that improves donor experience and enables forecasting for campaigns.
• Manage CRM operations and online giving; lead prospect development and donor pipeline work.
• Draft and maintain fundraising policies and procedures; liaise with Events colleagues.

Skills

Fundraising operations

CRM

Data analysis

Numeracy

Communication

Confidentiality

Safeguarding

Tools

ToucanTech

iSAMS

Job description

Salary Region of £38,000 per annum

Working hours: Full time

Application Deadline: 01 September 2026.

Love data, systems, and donor insight? Step into a pivotal new role powering Cranleigh’s ambitious fundraising growth. This role will build the systems, data and insight that make high-value fundraising scalable and reliable. As operational lead in a small Development team you'll own CRM, prospect research and gift processing so fundraisers can focus on relationships and income. The post offers the chance to shape a new function at Cranleigh and support Capital and Bursary programmes.

What you’ll be doing

You will be the operational engine of the Development & Fundraising team, responsible for maintaining accurate supporter records, ensuring gifts are processed and producing insight that improves donor experience, strengthens stewardship and enables forecasting for campaigns.

You will manage CRM operations and online giving, develop regular performance and financial reports, lead prospect development and donor pipeline work, process and reconcile income with Finance and manage Gift Aid, and turn data into segmentation and recommendations that increase engagement. You will draft and maintain fundraising policies and procedures and liaise with Events colleagues to support donor-facing activity.

What we’re looking for

Essential:

• We seek practical experience in fundraising operations, CRM or data roles, confidence with complex datasets and CRM systems, strong numeracy and analytical skills, clear communication, discretion with confidential information and a commitment to safeguarding.

Desirable:

• CRM implementation, prospect research and Gift Aid familiarity.
• Experience with ToucanTech or iSAMS and familiarity with HMRC Gift Aid rules are advantageous.

About the team

The small, collegiate Development team reports to the Development Director. You will work closely with the Senior Fundraising Manager, Finance, Events and senior leaders to deliver a joined-up donor experience and measurable income growth.

What we offer:

• The opportunity to shape a brand-new operational function from the ground up, turning donor data and insights into transformative campaign success at Cranleigh.
• Work on an attractive campus in the Surrey Hills within an active day and boarding school community.
• Competitive benefits package.

About us

Cranleigh is an independent day and boarding school based in the Surrey Hills. The school is expanding campus facilities and increasing bursary provision to broaden access to a Cranleigh education.

Cranleigh offers a supportive community environment and also a wide range of benefits.

For further details about the role, please see the recruitment pack below.

Cranleigh School recognises the positive value of diversity, promotes equality and challenges discrimination. We welcome and encourage job applications from people of all backgrounds.

All applicants must have the right to work in the UK.

The School is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. The post holder will be subject to a DBS check.