Fundraising Operations Manager

Cranleigh-School; Waverley; On-site; GBP 34,200 - 41,800; Full time

Benefits offered by this job

Competitive benefits package

Job summary

Cranleigh School in the Surrey Hills is seeking an operational lead in Development & Fundraising to drive donor insights and scalable processes. You will own CRM, prospect research and gift processing to enable fundraisers to focus on relationships and income.

You will build systems, data and insight, supporting Capital and Bursary programmes and delivering regular reports and donor stewardship. The role offers the chance to shape a new function within Cranleigh's fundraising team.

Qualifications

• Experience in fundraising operations, CRM or data roles.
• Ability to work with complex datasets and CRM systems.
• Excellent numeracy, analytical thinking and communication skills.

Responsibilities

• Maintain accurate supporter records and process gifts.
• Produce regular performance and financial reports.
• Lead prospect development and donor pipeline work.
• Turn data into segmentation and recommendations to boost engagement.

Skills

fundraising ops

CRM data roles

complex datasets

numeracy

analytical skills

clear communication

confidentiality

safeguarding

Tools

ToucanTech

iSAMS

Job description

School Cranleigh School & Cranleigh Prep School Salary Region of £38,000 per annum. Working hours Full time Application Deadline Tuesday, September 1, 2026 Job Summary

Love data, systems, and donor insight? Step into a pivotal new role powering Cranleigh’s ambitious fundraising growth.

This role will build the systems, data and insight that make high-value fundraising scalable and reliable. As operational lead in a small Development team you'll own CRM, prospect research and gift processing so fundraisers can focus on relationships and income. The post offers the chance to shape a new function at Cranleigh and support Capital and Bursary programmes.

What you’ll be doing

You will be the operational engine of the Development & Fundraising team, responsible for maintaining accurate supporter records, ensuring gifts are processed and producing insight that improves donor experience, strengthens stewardship and enables forecasting for campaigns.

You will manage CRM operations and online giving, develop regular performance and financial reports, lead prospect development and donor pipeline work, process and reconcile income with Finance and manage Gift Aid, and turn data into segmentation and recommendations that increase engagement. You will draft and maintain fundraising policies and procedures and liaise with Events colleagues to support donor-facing activity.

What we’re looking for

Essential

We seek practical experience in fundraising operations, CRM or data roles, confidence with complex datasets and CRM systems, strong numeracy and analytical skills, clear communication, discretion with confidential information and a commitment to safeguarding

Desirable

CRM implementation, prospect research and Gift Aid familiarity. Experience with ToucanTech or iSAMS and familiarity with HMRC Gift Aid rules are advantageous.

About the team

The small, collegiate Development team reports to the Development Director. You will work closely with the Senior Fundraising Manager, Finance, Events and senior leaders to deliver a joined-up donor experience and measurable income growth.

What we offer

• The opportunity to shape a brand-new operational function from the ground up, turning donor data and insights into transformative campaign success at Cranleigh.
• Work on an attractive campus in the Surrey Hills within an active day and boarding school community.
• Competitive benefits package

About us

Cranleigh is an independent day and boarding school based in the Surrey Hills. The school is expanding campus facilities and increasing bursary provision to broaden access to a Cranleigh education.

Cranleigh offers a supportive community environment and also a wide range of benefits.

For further details about the role, please see the recruitment pack below.

Cranleigh School recognises the positive value of diversity, promotes equality and challenges discrimination. We welcome and encourage job applications from people of all backgrounds.

All applicants must have the right to work in the UK.

The School is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. The post holder will be subject to a DBS check.

Job Profile Job Profile document

Ex Cultu Robur – From Our Culture Comes Strength

Our motto defines every aspect of school life and the foundation of a career at Cranleigh.

Our Aims

• To empower our staffto be the best they can be so that they thrive in all aspects of their professional and personal lives.
• To inspire a dedicated community of professionalswho think globally, act with integrity, and make courageous contributions to the running and success of our school.
• To nurture problem-solvers, creatives, and skilled communicatorsacross all departments, valuing colleagues who model curiosity, generosity, and humility.

Our Ethos

• We are one school with two sites (Prep and Senior), united by a single, dedicated team.
• We are unapologetically ambitious for all our staff, providing the professional development, modern tools, and support needed to excel in every department.
• We believe every member of our team—whether working in the classroom, operations, administration, or support services is capable of outstanding performance within the healthy, happy, and inclusive atmosphere we work so hard to maintain.
• We expect our team to bring passion to their roles, collaborate across departments, and engage constructively with feedback and growth.
• We work in partnership with colleagues to provide a balanced, supportive environment that nurtures personal responsibility and the well‑being of every staff member.
• We set our people up for success.Whatever your role, expertise, or background, you will find a champion, a mentor, and a collaborative community at Cranleigh.

The Cranleigh Culture

From this culture, our staff find the strength to:

ASPIRE BOLDLYby setting ambitious goals, embracing operational and educational challenges, and striving for excellence. We champion curiosity, creativity, and a proactive appetite for problem-solving.

BE YOURSELFby bringing authenticity, self-awareness, and confidence to work every day. We value resilience, integrity, and emotional intelligence across our entire workforce.

CARE FOR OTHERSby practicing kindness, empathy, and service. We foster a whole-school environment of deep respect, compassion, and true collaboration.

This is the spirit of Cranleigh.

If you have any questions about this role, or wish to discuss please contact us by email [e-mail] or by telephone on 01483 542128