Fundraising Administrator

NFP People; Milton Keynes; Hybrid; GBP 26,000 - 36,000; Full time

Job summary

NFP People is seeking two Philanthropy Administration Officers to support its philanthropy team in Milton Keynes. This full-time, hybrid role focuses on administrative and donor support, CRM maintenance and accurate gift processing to help fundraisers build relationships and secure income for children.

You will coordinate meetings, track income, manage donor records, and support events while working with Finance, Supporter Care and Communications teams to deliver an excellent donor experience.

Qualifications

• Experience in administrative, operational, fundraising, supporter care, customer service, finance administration or team support roles.
• Clear written and verbal communication, excellent organisation and a collaborative approach.
• Comfortable using Microsoft Outlook, Word, Excel and Teams.

Responsibilities

• Provide proactive administrative support, coordinating meetings, agendas, actions, calendars, trackers and team priorities.
• Support accurate gift processing, pledge tracking, acknowledgements, income reporting and donation queries.
• Maintain donor records on the CRM, including contact details, giving history, communications and stewardship activity.
• Coordinate donor communications such as thank-you letters, impact updates, reports and meeting follow-ups.
• Support donor events and meetings, including invitations, guest lists, briefs, suppliers and materials.

Skills

Administrative experience

Fundraising

Supporter care

Customer service

Team support

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft Teams

Job description

Are you an organised, detail-focused administrator who enjoys helping people, processes and information work seamlessly?

Join the Philanthropy team and play a vital role in creating an excellent experience for donors while enabling fundraisers to build strong relationships and secure income that transforms the lives of vulnerable children.

If you have administrative, operational, fundraising, supporter care, customer service, finance administration or team support experience, then apply today!

There are two roles available.

Position: Fundraising Administrator x2 (internally known as Philanthropy Administration Officer)

Location: Milton Keynes/Hybrid (minimum monthly travel to Milton Keynes is required)

Hours: Full time, 36.5 hours per week

Contract: Permanent

Salary: £30,874 per annum

Closing Date: 23 November 2026

About the Role

As Philanthropy Administration Officer, you will provide high-quality operational, administrative and donor support across the Philanthropy team. You will help keep donor records accurate, gifts and income information well managed, stewardship activity on track, and meetings and events professionally coordinated. Your work will strengthen the operational foundations of the team and give fundraisers more time to focus on meaningful donor relationships and income generation.

What you will do:

• Provide proactive administrative support, coordinating meetings, agendas, actions, calendars, trackers and team priorities.
• Support accurate gift processing, pledge tracking, acknowledgements, income reporting and donation queries.
• Maintain complete and timely donor records on the CRM, including contact details, giving history, communications and stewardship activity.
• Coordinate donor communications such as thank-you letters, impact updates, reports and meeting follow-ups.
• Support donor events and meetings, including invitations, guest lists, briefings, suppliers, materials and post-event actions.
• Work collaboratively across Finance, Supporter Care, Data and Insight, Communications and Programme teams to improve processes and deliver an excellent supporter experience.

There is a second Philanthropy Administration Officer role available which will also consider candidates for which will support the operational foundation, including CRM administration, gift processing and coordination. The Philanthropy Administration Officer uses that information to deliver fundraising activity: Special Giving, prospect development, campaigns/content and a small donor portfolio. When applying for this role you will be considered for both posts.

About You

You will bring experience from an administrative, operational, fundraising, supporter care, customer service, finance administration or team support role. You will be confident maintaining databases or CRM records, handling information accurately and managing competing deadlines. Clear written and verbal communication, excellent organisation and a collaborative approach are essential. You will also be comfortable using Microsoft Outlook, Word, Excel and Teams.

This is an opportunity to use your organisational skills in a purposeful role at the heart of a collaborative and ambitious fundraising team. You will see how excellent administration, accurate data and thoughtful stewardship directly support stronger donor relationships, sustainable income and lasting impact for children and communities.

About the Organisation

Join an international children's charity working with children, their communities, and with supporters and partners, in almost 100 countries. Through long-term development projects, emergency responses and advocacy the organisation has helped bring lasting change to millions of children, over more than 60 years. As a Christian charity, everything is motivated by faith as we strive to reflect God's unconditional love.

An offer of employment is conditional upon the successful completion of applicable background checks, including a criminal records check.

We value diversity and aspire to reflect this in the workforce. We particularly welcome applications from under-represented sections of the community. The organisation also operates flexible working policies and practices. As a Disability committed employer we encourage qualified individuals with a disability to apply and request a reasonable adjustment if you are unable or limited in your ability to use or access as a result of your disability.

You may also have experience in areas such as Operations, Finance, Fundraising, Customer Service, Customer Care, Operations Administrator, Finance Administrator, Fundraising Administrator, Customer Service Administrator, Customer Care Administrator, Admin, Administration.