Fundraising Administrator

Candlelighters; Leeds; On-site; GBP 24,000 - 32,000; Full time

Job summary

Candlelighters is seeking a Fundraising Administrator for an office-based role in Leeds. You will be the first point of contact, welcoming visitors, answering calls, and providing high-quality supporter care.

The role involves data handling, database management and event support to assist the fundraising team and ensure smooth daily operations. The successful candidate will join a friendly, busy team, with responsibilities across administration, donor care, and cross-team support to maintain a

Qualifications

• Excellent organisational skills and attention to detail.
• Ability to handle high-volume enquiries with warmth and professionalism.
• Comfortable with data entry, database management and office processes.

Responsibilities

• Provide high-quality administration and supporter care across fundraising activities.
• Manage incoming calls and general enquiries, ensuring timely responses.
• Support database management and data entry for donors, families and supporters.
• Assist with event coordination and day-to-day office cover.
• Support Finance and Engagement teams with administrative tasks.

Skills

Phone handling

Database management

Administration

Event support

Tools

CRM software

Job description

Job location - Leeds, office-based role. This role requires regular presence in the office to provide front-line support to the fundraising team, welcome visitors, answer calls and help ensure the smooth day-to-day running of the office.Address: 8 Woodhouse Square, Leeds, LS3 1AD

The Fundraising Administrator plays a vital support role within the fundraising team, helping to ensure smooth day-to-day operations and an exceptional experience for supporters, families, volunteers and visitors. This is an office-based role and will suit someone who enjoys being a visible, active and approachable support to colleagues and visitors.

The postholder will provide high-quality administration, supporter care, database management and event support across all areas of fundraising. They will ensure incoming calls and enquiries are managed effectively, office cover is maintained, and supporters receive a warm and professional response. As a first point of contact, they must be confident on the phone, comfortable speaking with a wide range of people and able to represent Candlelighters positively and professionally.

The Fundraising Administrator will also provide administrative support to the Finance and Engagement teams, supporting their work in providing supporter care to donors.

This is a varied, hands-on role requiring excellent organisation, attention to detail, confidence working with data and databases, flexibility and a proactive approach. The ideal candidate will be someone who combines strong administrative and data skills with warmth, confidence and a genuine willingness to put themselves forward to support the team.

What we're looking for

For more information on this role and what we're looking for, read our recruitment pack.