Fundraising Admin & Donor Care Specialist

Charity People; Southend-on-Sea; Hybrid; GBP 24,000 - 29,000; Part time

Job summary

Charity People, partnering with Havens Hospices, seeks a Fundraising Administrator to support a busy fundraising team on a temporary basis in Southend-on-Sea. The role covers admin, donor communications, donation processing and CRM data entry.

Part-time hours typically 4 days per week, with 2–3 days in the office; hybrid working and a positive, proactive approach are valued. You’ll enhance supporter experience and data accuracy.

Qualifications

• Previous experience providing administrative support.
• Strong organisational skills and ability to manage a varied workload.
• Excellent attention to detail and accuracy.
• Strong written and verbal communication skills.
• Excellent customer service or supporter care experience.
• Confidence communicating with a range of people by phone and email.
• Ability to work independently, use initiative and solve problems.
• Experience maintaining accurate records, databases or CRM systems.
• Good IT skills, including Microsoft Office.
• The ability to prioritise competing demands and meet deadlines.

Responsibilities

• Provide administrative support across fundraising activities, campaigns and events.
• Maintain positive relationships with supporters through information, updates and thank-you messages.
• Respond to supporter enquiries and provide excellent supporter care.
• Process donations accurately and securely, keeping records up to date.
• Manage and track invoiced fundraising income.
• Maintain accurate supporter and fundraising records using CRM systems.
• Raise purchase orders and monitor through to payment.
• Support fundraising events and activities, including third-party fundraising.
• Help improve administrative processes and data quality.
• Maintain records in line with data protection and fundraising regulations.
• Provide wider administrative support to the Fundraising team as required.
• Support volunteers and help them feel part of the team.

Skills

Administrative experience

Organisational skills

Customer service

Attention to detail

Written and verbal communication

IT skills

CRM systems

Tools

Raiser's Edge

CRM systems

Microsoft Office

Job description

Charity People, partnering with Havens Hospices, seeks a Fundraising Administrator to support a busy fundraising team on a temporary basis in Southend-on-Sea. The role covers admin, donor communications, donation processing and CRM data entry.

Part-time hours typically 4 days per week, with 2–3 days in the office; hybrid working and a positive, proactive approach are valued. You’ll enhance supporter experience and data accuracy.