Functional Consultant Billing

JR United Kingdom; Wolverhampton; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading company in the utility market is seeking a Functional Consultant with ERP/CRM experience to implement the UMAX solution across the UK. This role offers the chance to work closely with teams and clients while providing high-quality consulting services to enhance operational performance and customer experience.

Benefits

Comprehensive initial training

Long-term career development

Attractive & competitive salary with fringe benefits

Warm welcome from colleagues

Opportunity for personal growth

Qualifications

• 4-7 years' experience as a Functional Consultant in large, complex ERP/CRM projects.
• Experience with Billing processes is a MUST.
• Expert in identifying business requirements and understanding business processes.

Responsibilities

• Manage customer expectations and translate business requirements into solutions.
• Attend workshops and meetings with customers onsite.
• Participate in project progress meetings and identify risk areas.

Skills

Analytical skills

Customer-oriented

Problem-solving

Communication

Education

Master's degree or equivalent through experience

Tools

Microsoft Dynamics 365

Job description

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Client:

Itineris

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

6

Posted:

06.06.2025

Expiry Date:

21.07.2025

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Job Description:

You will join one of the Project Teams responsible for the successful & timely implementation of the UMAX* solution at our customers’ premises in the UK.

The role is UK based and requires relevant ERP implementation experience within the Billing domain.

*UMAX integrates CRM, billing, invoicing, cash collection, meter data, asset and service management modules in one solution, offering utilities the tools & processes for effective sales, increased customer contribution margins, reduced lead times, and streamlined operations. It enables them to enhance operational performance and customer experience while reducing costs.

As our Functional Consultant, you…

• are the link between Business and IT
• manage customer expectations and translate Business & Functional requirements into application solutions
• attend workshops & meetings with the customer onsite
• follow up on testing and guarantee quality of the solution
• contribute to the further evolution of the Itineris standard UMAX solution
• take ownership of the assigned modules in the project and interact with other team members (Functional Solution Architect, Developers, Testers…)
• collaborate closely with the Project Manager and Service Delivery Consultants
• participate in project progress meetings and proactively identify risk areas
• apply your expertise to deliver high-quality consulting services to new and existing customers
• continuously develop and extend your knowledge within the Utility market, and transfer knowledge to colleagues
• possess strong analytical skills (master’s degree or equivalent through experience)
• experience with Billing processes is a MUST
• have at least 4-7 years’ experience as a Functional Consultant in large, complex ERP/CRM project implementations
• are an expert in identifying business requirements and have an excellent understanding of customers’ business processes
• experience with Microsoft Dynamics 365 is a plus
• possess excellent oral and written communication skills
• are willing to travel — depending on the project phase — to the client (Reading area)
• are a team player with a problem-solving mentality
• are hands-on, proactive, and quality-driven
• are 100% customer-oriented and adapt quickly to fast-changing environments

We offer you...

• a warm welcome! Enthusiastic colleagues will help you integrate and feel at home
• the opportunity to gain valuable experience in a rapidly evolving technological market
• comprehensive initial training, long-term career development, and personal growth
• An attractive & competitive salary with fringe benefits