Functional Consultant Billing

JR United Kingdom; Stoke-on-Trent; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading company seeks a Functional Consultant Billing to join their project teams in Stoke-on-Trent. The role involves the implementation of the UMAX solution, managing customer expectations, and translating business needs into practical solutions. Ideal candidates have 4-7 years of ERP/CRM experience, particularly in Billing, and possess strong analytical and communication skills. The company offers a warm welcome and opportunities for career development.

Benefits

In-depth initial training

Long-term career development

Competitive salary and fringe benefits

Qualifications

• Experience as a Functional Consultant in large, complex ERP/CRM implementations (4-7 years).
• Experience with Billing processes is a MUST.
• Strong analytical skills and good understanding of business processes.

Responsibilities

• Manage customer expectations and translate requirements into application solutions.
• Participate in project meetings and identify risk areas.
• Deliver high-quality consulting services to clients.

Skills

Analytical skills

Problem-solving

Customer oriented

Communication

Education

Master’s degree or equivalent experience

Tools

Microsoft Dynamics 365

Job description

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Functional Consultant Billing, stoke-on-trent

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Client:

Itineris

Location:

stoke-on-trent, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

7

Posted:

06.06.2025

Expiry Date:

21.07.2025

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Job Description:

You will join one of the Project Teams responsible for the successful & timely implementation of the UMAX* solution at our customers’ premises in the UK.

The role is UK based and requires relevant ERP implementation experience within the Billing domain.

*UMAX integrates CRM, billing, invoicing, cash collection, meter data, asset and service management modules in one solution, offering utilities the tools & processes for effective sales, increased customer contribution margins, reduced lead times and streamlined operations. By doing so, it enables them to take operational performance and customer experience to higher levels, while cutting costs to serve.

As our Functional Consultant, you…

• are the link between Business and IT
• manage customer expectations, and translate Business & Functional requirements into application solutions
• attend workshops & meetings with the customer onsite
• follow up on testing and guarantee quality of the solution
• contribute to the further evolution of the Itineris standard UMAX solution
• take ownership of the assigned modules in the project and interact with other team members (Functional Solution Architect, Developers, Testers…)
• also collaborate closely with the Project Manager and Service Delivery Consultants
• participate in the project progress meetings and proactively identify risk areas
• apply your expertise to deliver high quality consulting services to new and existing customers
• continuously develop and extend your knowledge within the Utility market, and transfer knowledge to other colleagues
• has strong analytical skills (master’s degree or equivalent through experience)
• experience with Billing processes is a MUST
• has at least 4 -7 years’ experience as a Functional Consultant in the context of large, complex ERP/CRM project implementations
• is expert in identifying business requirements and has an excellent understanding of customers’ business processes
• experience with Microsoft Dynamics 365 is a 'plus'
• has excellent oral and written communications skills
• is willing to travel - depending on the project implementation phase - to the client (Reading area)
• is a dynamic team player with true problem-solving mentality
• is hands-on, likes to take initiatives and is driven by quality
• is 100% customer oriented and adapts swiftly to fast-paced and quickly changing environments

We offer you...

• a warm welcome! Enthusiastic colleagues will help you integrate and quickly feel at ease with us
• to gain valuable experience in a fast-changing technological market
• in-depth initial training, long term career development and personal growth
• an attractive & competitive salary with fringe benefits