Full-Time Sales Admin / Receptionist

Optimal Spine; Chiswick; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player in healthcare is seeking a dynamic Admin/Sales Person to enhance patient experiences at their clinic. In this full-time role, you will be the first point of contact for patients, providing exceptional service while managing administrative tasks. Your empathetic nature and organizational skills will ensure that patients feel welcomed and supported throughout their journey. This role offers a fantastic opportunity for personal and professional growth in a supportive and friendly environment. Join a team dedicated to making a meaningful impact on patient care and experience.

Benefits

Supportive staff

Ongoing training and support

Competitive salary

Personal development opportunities

Fun atmosphere

Qualifications

• Strong communication and organizational skills are essential.
• Empathy and a positive outlook are crucial for patient interactions.

Responsibilities

• Be the welcoming face for patients, ensuring a positive experience.
• Assist patients with inquiries and scheduling appointments.

Skills

Empathy

Organizational Skills

Communication Skills

Proactivity

Attention to Detail

Computer Literacy

Education

High School Diploma

Further Education (CPD)

Tools

IT Skills

Job description

Full-Time Admin/Sales Person To Join Our Growing Team

Does This Describe You?

Are you comfortable with talking to strangers both in person and on the phone making them feel welcome and comfortable when they meet you?

Are you an “organised” individual and can you see tasks through to their end with determination while simultaneously meeting deadlines and prioritising your day?

Are you empathetic when communicating with people– both written and verbal?

Are you proactive when you see something that is not working and can you anticipate the unspoken needs of other people knowing that the smallest details always make the difference to them?

Do you have a positive outlook on life?

Are you flexible, open to change, and committed to learning?

If you've responded with an enthusiastic YES, you might be the perfect match for the role we've got up for grabs at Optimal Spine in Chiswick, London W4 2EU. We're on the hunt for someone to join our Sales & Follow-up team while holding down the fort at the front desk.

Is This The Role You've Been Waiting For?

In this role, you'll be the front and center of our clinic, working directly with our patients and their dedicated clinicians. As the initial point of contact, you're the welcoming face that sets the tone for their entire experience, assuring them they've made the right choice entrusting us with their healthcare needs.

The successful candidate will have a vital administrative role, catering to the needs of our existing, prospective, and returning patients. Your goal is to ensure they not only achieve their health objectives but also encounter an exceptional, WOW-level service throughout their journey.

Additionally, your role will involve assisting patients over the phone, addressing their inquiries and concerns promptly.

Tasks That You'll Need To Perform

1. Be able to hold empathetic conversations with prospective patients in person and occasionally over the phone for up to 20 minutes.
2. Ensure that all patients feel warmly welcomed and remembered, and that they enjoy interacting with you.
3. Be capable of answering all questions asked by patients with authority, in a way that increases the likelihood of the patient booking an appropriate appointment and reaching their goals.
4. Possess the ability to quickly learn the necessary skills.
5. Demonstrate efficiency in task execution.
6. Exhibit the capability to organise your schedule and that of the clinicians in an efficient manner.
7. Pay meticulous attention to detail.
8. Show dogged persistence and determination to see tasks through to completion.
9. Be proactive when the situation calls for it.
10. Be attentive to unspoken needs of both patients and colleagues.
11. Be adaptable and resourceful when things don't go as expected.
12. Have computer literacy and a willingness to learn new IT-based and other skills.

We've Got Some Incredible Perks Lined Up Just for You:

1. Provide you with an amazing work environment that includes supportive staff, friendly patients, and a fun atmosphere.
2. Offer ongoing support and training to help you achieve your professional goals, including funding for appropriate CPD (Continuing Professional Development).
3. Provide an opportunity for personal development in a supportive environment driven by its strong culture and values.
4. Offer a competitive salary that can grow as the clinic does, reflecting your impact.

Join us, and let's make your career journey a remarkable and rewarding one! Your success is our priority.

Mikael Porath Petersen

Optimal Spine

Let's Have An Informal Chat About Joining Our Team

Hello. Please fill in the form below and attach your most recent CV. Looking forward to speaking with you.

Full Name *

Email *

Upload CV

SEND APPLICATION

I give consent to use this information to send additional emails and communications. By providing my phone number, I agree to receive text messages from the business as described in your privacy policy *

YES! Sounds good