Full Time Retail Assistant (Newcastle)

POP MART UK CORPORATION LTD; Newcastle upon Tyne; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Monthly gifts

Bonus scheme

EAP access

Discount platform

Training & development

Team events

Company pension

Job summary

POP MART UK CORPORATION LTD in Newcastle upon Tyne is seeking a Full-Time Retail Assistant for a 1-year fixed-term contract. Based at our 2 Blackett St location, you will deliver exceptional customer service and handle cashier duties.

You will work a 40-hour week with 7-hour shifts plus 1h lunch, and be prepared for flexible hours, including nights and weekends. The role offers a dynamic, multicultural team and opportunities to grow within a global pop culture brand.

Qualifications

• Fluent in professional English with strong verbal and written communication.
• Proactive with strong customer service skills to provide a memorable shopping experience.
• Team-oriented with the ability to work well in a team.

Responsibilities

• Provide exceptional customer service and resolve any customer issues or complaints.
• Manage the cashier point’s daily opening and closing procedures.
• Be available to work flexible hours, including nights, weekends, and holidays.

Skills

Customer service

Cash handling

Teamwork

Fluent English

Job description

Founded in 2010, POP MART is a leading global pop culture and entertainment company.

With IP at its core, POP MART works with artists and designers worldwide to develop and operate IPs, creating products, services and entertainment experiences for consumers.

Its portfolio includes beloved IP characters such as THE MONSTERS , TWINKLE TWINKLE, CRYBABY, DIMOO, SKULLPANDA, Hirono and MOLLY.

As of the first half of 2026, POP MART had more than 100 million registered members worldwide, operated 676 physical stores and over 2,800 ROBO SHOP vending machines, and reached nearly 100 countries and regions through cross-border e-commerce platforms,bringing joy to consumers around the world.

Full Time Retail Assistant - Newcastle Upon Tyne

Industry: Designer collectible pieces

Location: 2 Blackett St, Newcastle upon Tyne NE1 7XJ

Job type: Fixed-Term Contract (FTC) - 1 Year

About POP MART

POP MART (09992.HK) is a leading global company in the trend culture and entertainment industry.

Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services and immersive entertainment experiences to consumers.

POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established development and operation system.

Our portfolio includes iconic characters such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS and Hirono.

POP MART operates over 500 physical stores and more than 2,300 Robo Shops across more than thirty countries and regions, and through multiple cross border e commerce platforms reaches audiences in over ninety countries and regions, bringing joy to young consumers around the world.

POP MART has developed a comprehensive IP commercialisation ecosystem that spans multiple industries, deepening emotional bonds between fans and IPs while exploring broader opportunities for value creation.

Our ventures include the world’s first immersive intellectual property themed park in the art and designer collectible pieces industry, the expansion of its IPs into global markets through licensing and co-branding with leading global brands, and the curation of art and designer collectible pieces expos and intellectual property themed exhibitions internationally.

In Europe, POP MART has built a strong presence in key markets including the United Kingdom, France, Italy, Germany, the Netherlands and Spain, and is expanding into new high potential markets.

Our expansion brings POP MART closer to European fans and offers new ways for them to connect with our IPs and stories.

For more information, please visit www.popmart.com and our LinkedIn Career page.

What to Expect

POP MART is a fast-paced company with a young and multicultural team where you can expect to:

• Contribute to a fast-growing European business that combines retail, art, and creative storytelling
• Work with passionate teams across different countries, all connected by a shared love for designer collectible pieces and unique customer experiences
• Grow your skills through hands-on projects, collaborative learning, and opportunities to explore new ideas

Benefits POP MART offers our employees

• Monthly appreciation gifts featuring our latest POP MART designs
• A structured bonus scheme linked to company and individual performance
• Access to a confidential Employee Assistance Programme (EAP) for counselling and wellbeing support
• Access to Aon employee benefits, a discount platform with hundreds of offers across shopping, travel, leisure, health, technology, food, and more
• Training and development programmes that build both professional skills and creative thinking
• Regular team events that bring our people together to share ideas and celebrate our work

Join Our Team

40-Hour Workweek, 7-Hour Shifts +1h Paid Lunch

Responsibilities

• Provide exceptional customer service and resolve any customer issues or complaints
• Manage the cashier point’s daily opening and closing procedures
• Be available to work flexible hours, including nights, weekends, and holidays

Required Qualifications

• Fluent in professional English, with excellent verbal and written communication skills
• Proactive with strong customer service skills to provide a memorable shopping experience
• Team-oriented with the ability to work well in a team

If you are excited to be part of POP MART’s journey and believe you have the skills and passion to contribute,

Work Location

In person

Benefits

Company pension

*POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.

*As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, imarital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.

POP MART is a rising global force in pop culture and entertainment. Our purpose is to celebrate daily moments and inspire through designer toys and fun experiences. Our focus is IP incubation & operations, designer toys & retail, theme parks & experiences, also digital entertainment. As of the end of first half of 2025, POP MART operates over 550 physical stores and more than 2,500 Robo Shops across the world. We manage & represent incredible artists from all over the world. Our roster spans dozens of iconic characters, like MOLLY, DIMOO, SKULLPANDA, THE MONSTERS, HIRONO and more. With our IP characters, we create iconic cross-overs. Our mission is to light up passion & bring joy around the world. POP MART is not just a brand, it's a galaxy of creative possibilities.