Part Time Retail Assistant (London Flagship)

Pop Mart; Greater London; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Monthly gifts

Bonus scheme

Employee assistance

Discount platform

Training & development

Team events

Job summary

POP MART is seeking a Part Time Retail Assistant for our London flagship on Oxford Street. This role involves delivering excellent customer service, handling the till, and supporting store operations during evenings, weekends, and holidays.

The ideal candidate is fluent in English, proactive, and a team player who thrives in a fast-paced, multicultural retail environment. On-site work, with 16 hours weekly, offers hands-on experience in a leading designer collectible brand.

Qualifications

• Fluent in professional English with strong written and verbal communication.
• Proactive with excellent customer service to create memorable shopping experiences.
• Team‑oriented and able to collaborate effectively with colleagues.

Responsibilities

• Provide exceptional customer service and resolve customer issues or complaints.
• Manage cashier opening and closing procedures daily.
• Be available to work flexible hours, including nights, weekends and holidays.

Skills

Professional English

Customer service

Team player

Job description

Part Time Retail Assistant - London Flagship (Oxford Street)

Industry: Designer collectible pieces

Retail Location: 149-151 Oxford St, London, W1D 2JF

Job type: Part Time, 16 hours a week

About POP MART

POP MART (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers. POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established IP development and operation system. Its portfolio includes iconic IPs such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and Hirono. By launching art toys and derivative products based on these IPs, POP MART continues to lead trends in consumer culture. As of the end of first half of 2025, POP MART operates over 550 physical stores and more than 2,500 Robo Shops across the world. Through multiple cross-border e-commerce platforms, the company has reached audiences in over 90 countries and regions, bringing joy to young consumers around the world.

POP MART operates over 500 physical stores and more than 2,300 Robo Shops across more than thirty countries and regions, and through multiple cross border e commerce platforms reaches audiences in over ninety countries and regions, bringing joy to young consumers around the world. POP MART has developed a comprehensive IP commercialisation ecosystem that spans multiple industries, deepening emotional bonds between fans and IPs while exploring broader opportunities for value creation. Our ventures include the world’s first immersive intellectual property themed park in the art and designer collectible pieces industry, the expansion of its IPs into global markets through licensing and co-branding with leading global brands, and the curation of art and designer collectible pieces expos and intellectual property themed exhibitions internationally. In Europe, POP MART has built a strong presence in key markets including the United Kingdom, France, Italy, Germany, the Netherlands and Spain, and is expanding into new high potential markets. Our expansion brings POP MART closer to European fans and offers new ways for them to connect with our IPs and stories.

What To Expect

POP MART is a fast-paced company with a young and multicultural team where you can expect to: Contribute to a fast-growing European business that combines retail, art, and creative storytelling. Work with passionate teams across different countries, all connected by a shared love for designer collectible pieces and unique customer experiences. Grow your skills through hands‑on projects, collaborative learning, and opportunities to explore new ideas.

POP MART offers our employees 16‑Hour Workweek, 7‑Hour Shifts +1h Paid Lunch.

Benefits

• Monthly appreciation gifts featuring our latest POP MART designs
• A structured bonus scheme linked to company and individual performance
• Access to a confidential Employee Assistance Programme (EAP) for counselling and wellbeing support
• Access to Aon employee benefits, a discount platform with hundreds of offers across shopping, travel, leisure, health, technology, food, and more
• Training and development programmes that build both professional skills and creative thinking
• Regular team events that bring our people together to share ideas and celebrate our work

Responsibilities

• Provide exceptional customer service and resolve any customer issues or complaints
• Manage the cashier point’s daily opening and closing procedures
• Be available to work flexible hours, including nights, weekends, and holidays

Required Qualifications

• Fluent in professional English, with excellent verbal and written communication skills
• Proactive with strong customer service skills to provide a memorable shopping experience
• Team‑oriented with the ability to work well in a team

Equal Opportunity

POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.

As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, imarital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.

POP MART is a rising global force in pop culture and entertainment. Our purpose is to celebrate daily moments and inspire through designer toys and fun experiences. Our focus is IP incubation & operations, designer toys & retail, theme parks & experiences, also digital entertainment. As of the end of first half of 2025, POP MART operates over 550 physical stores and more than 2,500 Robo Shops across the world. We manage & represent incredible artists from all over the world. Our roster spans dozens of iconic characters, like MOLLY, DIMOO, SKULLPANDA, THE MONSTERS, HIRONO and more. With our IP characters, we create iconic cross‑overs. Our mission is to light up passion & bring joy around the world. POP MART is not just a brand, it's a galaxy of creative possibilities.