Full Time Retail Assistant (London Flagship)

POP MART UK CORPORATION LTD; Greater London; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Monthly appreciation gifts

Bonus scheme

Employee Assistance Programme (EAP)

Discount platform with offers

Training and development programs

Regular team events

Job summary

POP MART UK CORPORATION LTD is seeking a dedicated Retail Assistant for our London flagship (Oxford Street) store. You will deliver exceptional customer service, manage the register with accuracy, and support a fast-paced retail environment.

Join a young, multicultural team and contribute to a growing European business that blends retail, art, and storytelling. The role requires fluent English, a proactive service mindset, and the ability to work flexible hours including nights and weekends.

Qualifications

• Excellent professional English communication, both written and verbal.
• Proactive with strong customer service to create a memorable shopping experience.
• Team player with ability to work well in a collaborative environment.

Responsibilities

• Provide exceptional customer service and resolve customer issues or complaints.
• Manage the cashier point’s daily opening and closing procedures.
• Be available to work flexible hours, including nights, weekends, and holidays.

Skills

Customer service

English proficiency

Teamwork

Job description

POP MART (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers.POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established IP development and operation system. Its portfolio includes iconic IPs such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and Hirono. By launching art toys and derivative products based on these IPs, POP MART continues to lead trends in consumer culture. As of the end of first half of 2025, POP MART operates over 550 physical stores and more than 2,500 Robo Shops across the world. Through multiple cross-border e-commerce platforms, the company has reached audiences in over 90 countries and regions, bringing joy to young consumers around the world.Full Time Retail Assistant - London Flagship (Oxford Street)Industry: Designer collectible pieces, RetailLocation: 149-151 Oxford St, London, W1D 2JFJob type: Full Time PermanentAbout POP MARTPOP MART (09992.HK) is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services and immersive entertainment experiences to consumers.POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established development and operation system. Our portfolio includes iconic characters such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS and Hirono. POP MART operates over 500 physical stores and more than 2,300 Robo Shops across more than thirty countries and regions, and through multiple cross border e commerce platforms reaches audiences in over ninety countries and regions, bringing joy to young consumers around the world.POP MART has developed a comprehensive IP commercialisation ecosystem that spans multiple industries, deepening emotional bonds between fans and IPs while exploring broader opportunities for value creation. Our ventures include the world’s first immersive intellectual property themed park in the art and designer collectible pieces industry, the expansion of its IPs into global markets through licensing and co-branding with leading global brands, and the curation of art and designer collectible pieces expos and intellectual property themed exhibitions internationally. In Europe, POP MART has built a strong presence in key markets including the United Kingdom, France, Italy, Germany, the Netherlands and Spain, and is expanding into new high potential markets. Our expansion brings POP MART closer to European fans and offers new ways for them to connect with our IPs and stories.For more information, please visit www.popmart.com and our LinkedIn Career page.What To ExpectPOP MART is a fast-paced company with a young and multicultural team where you can expect to:Contribute to a fast-growing European business that combines retail, art, and creative storytellingWork with passionate teams across different countries, all connected by a shared love for designer collectible pieces and unique customer experiencesGrow your skills through hands-on projects, collaborative learning, and opportunities to explore new ideasBenefitsPOP MART offers our employees:Monthly appreciation gifts featuring our latest POP MART designsA structured bonus scheme linked to company and individual performanceAccess to a confidential Employee Assistance Programme (EAP) for counselling and wellbeing supportAccess to Aon employee benefits, a discount platform with hundreds of offers across shopping, travel, leisure, health, technology, food, and moreTraining and development programmes that build both professional skills and creative thinkingRegular team events that bring our people together to share ideas and celebrate our workJoin Our Team – 40-Hour Workweek, 7-Hour Shifts +1h Paid LunchResponsibilitiesProvide exceptional customer service and resolve any customer issues or complaintsManage the cashier point’s daily opening and closing proceduresBe available to work flexible hours, including nights, weekends, and holidaysRequired QualificationsFluent in professional English, with excellent verbal and written communication skillsProactive with strong customer service skills to provide a memorable shopping experienceTeam-oriented with the ability to work well in a team*POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.*As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employeesbecause of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship,imarital or domestic/civil partnership status, sexual orientation, gender identity or expression or because ofany other status or condition protected by applicable federal, state or local law.