Full-Time Guest-First Waiter/Waitress — Training & Growth

IHG; Greater London; On-site; GBP 25,000 - 34,000; Full time

Benefits offered by this job

Salary plus service charge

28 days holiday

Wagestream access

Free meals on duty

Hotel room discounts

F&B discounts Fitz bar/Brasserie

Employee assistance programme

Regular events

Job summary

Kimpton Fitzroy London is seeking an engaging Waiter/Waitress for Fitz’s Bar Russell Square. Join an ambitious team delivering outstanding service, supporting kitchen operations and creating memorable guest experiences from entry to table.

We offer a competitive salary with service charge, 28 days holiday, meals on duty, and a range of staff discounts. Immediate start with flexible shift patterns in a luxury hotel environment.

Qualifications

• Previous experience in a restaurant, bar, or hotel setting.
• Strong guest service and communication skills.
• Ability to work in a fast-paced team.

Responsibilities

• Serve food and beverages with a consistently positive and attentive attitude
• Deliver memorable guest experiences by tailoring service from entry to table
• Handle guest questions, concerns, or feedback with professionalism and care
• Collaborate closely with the kitchen to ensure timely and accurate service
• Help drive service excellence and support the business's growth
• Represent Fitz’s Bar at events like Cocktails in the City, acting as a proud ambassador
• Contribute to a supportive, forward-thinking team culture

Skills

Hospitality experience

Guest service

Job description

Kimpton Fitzroy London is seeking an engaging Waiter/Waitress for Fitz’s Bar Russell Square. Join an ambitious team delivering outstanding service, supporting kitchen operations and creating memorable guest experiences from entry to table.

We offer a competitive salary with service charge, 28 days holiday, meals on duty, and a range of staff discounts. Immediate start with flexible shift patterns in a luxury hotel environment.