Waiting Team Member

InterContinental Hotels Group; Greater London; On-site; GBP 23,000 - 25,000; Part time

Benefits offered by this job

£14.42 per hour plus Service Charge

Generous holiday allowance

Wagestream access

Free meals on duty

Hotel discounts for staff

Employee assistance programme

Refer a Friend programme

Job summary

Kimpton Fitzroy London is seeking a Part Time Waiting Team Member for Fitz’s Brasserie Russell Square. Immediate start. The role involves serving guests with a warm, professional approach and supporting the restaurant team in a busy hotel environment.

You will be part of a renowned hotel group, working in a dynamic setting with shift flexibility and opportunities to grow within IHG’s portfolio. 32 hours per week, including evenings and weekends, with a focus on delivering memorable guest

Qualifications

• Experience in Restaurant, Bar or Hotel as Server/Waiter/Waitress/Host.
• Passion for positive guest experiences and interacting with guests.
• Ability to thrive in fast-paced environments.
• Willingness to learn and support wider hotel team.

Responsibilities

• Serve guests food and beverages with a positive attitude.
• Collaborate with kitchen team to ensure timely orders.
• Handle guest queries or concerns and maintain service standards.

Skills

Server experience

Guest service oriented

Team player

Flexible shifts

Attention to detail

Job description

At Kimpton Fitzroy London we are looking for a Part Time Waiting Team Member to join us in Fitz’s Brasserie Russell Square. with an Immediate start!

Located in the heart of Kimpton Fitzroy London, Fitz’s Russell Sq. features three opulent spaces with unique personalities. Fitz’s Brasserie, a sophisticated eatery serving classic British dishes elevated from modern palates, and Fitz’s Bar & Parlour, a glamorous drinking dean and all-day parlour. Here guests can dine on quintessentially British cuisine, sip finely crafted cocktails and savour a late-night tipple (or two). Here local foodies and intrepid travellers alike gather to create memorable tales.

Join us to help create a London experience like no other!

Kimpton Fitzroy Hotel is in the heart of Bloomsbury just a 2 minute walk from Russell Square tube station where the Piccadilly line runs 24hrs a day on Fridays and Saturdays!

As a Waiting Team Member,you’ll be 100% you, bringing your authentic personality to everything you do; be the ultimate host, confidently leading yourself and making creative decisions that elevate every interaction; and spark joy, using every tool available to craft meaningful and memorable experiences.

As a Brasserie Team Member your main duties and responsibilities will be serving our guests food and beverages with a positive attitude, dealing with customer queries or concerns. Working alongside our kitchen team to ensure timely delivery of orders and driving the business forward. You are people focused putting the needs of our guests first. You are, motivated, and engaged ensuring great service standards are maintained and most of all you are always willing to learn new things.

To succeed in this role, you will have:

• Experience working within a Restaurant, Bar or Hotel as a Server, Waiter/Waitress, Barista, Bartender or Host.
• Passion for providing positive guest experiences and will be someone who loves to interact with our guests!
• Ability to thrive in a fast-paced and dynamic environment.
• Confidence in delivering great service, have a can-do attitude and always willing to help out where needed.
• Ability to work 32 hours per week including evenings and weekends.
• A flexible approach to shifts and be willing to learn new things and work as part of our wider Hotel team!

What’s in it for you as our Waiting Team Member:

We are part of the IHG Hotels & Resorts family, one of the world’s leading hotel companies, with a portfolio of 21 brands worldwide - which means global opportunities! Our Waiting Team Member enjoys a range of benefits including:

• £14.42 per hour plus Service Charge, paid overtime and other great IHG perks!
• Generous holiday allowance
• Access to Wagestream a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.
• Free meals whilst on duty prepare by skilled chefs!
• Worldwide employee and friends & family hotel room discounts
• Food and Beverage discounts at the delicious Fitz bar and Fitz Brasserie
• Discounts off your supermarket shop, other shopping, and experiences through our portal!
• Employee assistance programme 24/7 and employee healthcare plan with access to Mental Healthcare first aiders
• Regular sporting and social events
• Most importantly, we’ll help you grow and develop you as an individual.
• Don’t forget, bring your friends, and take part in our generous ‘Refer a Friend’ programme!

Kimpton Fitzroy London is all about providing a contemporary luxury hotel experience whilst building heartfelt human connections with guests and colleagues – we call it the Stay Human project. What more you ask?

You are always welcome here!

We are open 7 days a week 365 days a year and need people to work a range of shifts and days - this means we can offer great flexibility if required.

IHG has been recognised as a ‘Best Employer 2025’ in the UK by Mercer.

As a Disability Confident Committed Employer, we are committed to providing an inclusive and accessible recruitment process. Please let us know if you require any adjustments or support at any stage, and your recruiter will assist you accordingly.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

You must meet the legal requirements to work in the UK.

You must meet the legal requirements to work in the UK.