Full-Time Front of House Supervisor.

TN United Kingdom; London; On-site; GBP 28,000 - 35,000; Full time

Job summary

Join a leading specialty coffee group as a Full-Time Front of House Supervisor in London. You will lead a passionate team, ensuring exceptional service and operational excellence in a vibrant café environment. Ideal candidates have supervisory experience and a passion for hospitality. Enjoy a supportive work culture with opportunities for growth and various perks.

Benefits

Free coffee, tea, and drinks

Access to SCA training

250g of free coffee each month

Cycle to Work scheme

Free lunch on every shift

30% off food and retail coffee

Annual WatchHouse Party invitation

Qualifications

• Hands-on experience in high-volume cafes or restaurants.
• Passion for leading excellent shifts.

Responsibilities

• Lead and oversee the floor and counter service.
• Provide unparalleled hospitality as the first point of contact.
• Mentor and support your team.

Skills

Leadership

Customer Service

Hospitality

Education

Supervisory experience in hospitality

Job description

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Full-Time Front of House Supervisor., London

Client: WatchHouse.

Location: London, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: d40512175e66

Job Views: 2

Posted: 17.05.2025

Expiry Date: 01.07.2025

Job Description:

WatchHouse is a group of specialty coffee Houses located in iconic neighbourhoods across London, Bath, and New York. We are dedicated to elevating the coffee experience through our "Modern Coffee" philosophy. We offer premium products in exceptional places with our passionate team to ensure each visit offers a unique guest experience. This commitment to quality and heartfelt hospitality earned us the title of Europe’s Best Coffee Shop Chain at the 2024 European Coffee & Hospitality Awards.

Join us and be part of a team that’s redefining the coffee experience with community, innovation, and excellence at its core.

We are looking for a Full-Time experienced Supervisor to join our team at WatchHouse Belsize Park.

The ideal candidate must have hands-on experience working in high-volume cafes, restaurants, or fast-service environments, with a passion for leading excellent shifts and delivering the best customer service.

In short: Front of House Supervisors are natural leaders with a passion for delivering best-in-class experiences to every guest who walks through our doors. This role is vital to the smooth and efficient running of our Houses. You will oversee floor and counter service in bustling locations, ensuring exceptional customer service and operational excellence. Often the first point of contact for our customers, you’ll embody WatchHouse’s welcoming, knowledgeable, and detail-focused ethos.

Directly reports into: House Manager.

Key Responsibilities:

• Lead and oversee the floor and counter service, ensuring smooth service and exceptional guest experiences during your shift.
• Provide unparalleled hospitality, being the first point of contact for customers and creating a welcoming and engaging environment.
• Work alongside the management team in your House to mentor and support your team, providing guidance, training, and encouragement to deliver WatchHouse standards.
• Maintain cleanliness and attention to detail across the House.
• Be a fountain of knowledge for the team when it comes to WatchHouse products and standards.

Key to this Role:

• You live and breathe our Core Values of Passion, Empathy, Diligence, and Can Do.
• You are always well presented, adhering to the WatchHouse uniform policy.
• Naturally take charge, inspire confidence in your team, and are proactive in ensuring smooth service.
• You are approachable, reliable, and hardworking.
• A background in supervisory roles within a restaurant or large coffee shop setting.
• You have a passion for hospitality and thrive on delivering memorable experiences to every guest.
• You handle the dynamic nature of the role with ease, transitioning between floor and counter service when needed.
• Your friendly demeanor and expertise in WatchHouse coffee and food offerings make you a go-to for both guests and teammates.

What can you expect at WatchHouse :

• Beautifully designed Houses, working on industry-leading equipment and with fellow hospitality professionals.
• Contracted hours every week to give you stability and the ability to plan your personal life.
• Empathetic managers who will be flexible on your needs.
• Free coffee, tea, and WatchHouse-made drinks (even on your days off!).
• Providing on- and off-shift training when you join the team to ensure you are set for success.
• Access to SCA training (depending on your role).
• 250g of free coffee each month.
• Access to the Cycle to Work scheme.
• A day off shift induction within your first two weeks of joining WatchHouse.
• Genuine opportunities for career growth within WatchHouse as we continue to grow.
• Free lunch on every shift.
• A social budget for each location to have fun with your team outside of work.
• An invite to the annual WatchHouse Party, including presenting the Core Value Awards and prizes such as a trip to Coffee Farms!
• 30% off food in any of our Houses, any time.
• 30% off our WatchHouse retail coffee, anytime.

WatchHouse was born from a passion to do better. Diligence and attention to detail are paramount to what we do; we focus on the detail. We strive for perfection. We really care.

We are a people-first business, curious and interested in those around us. We treat everyone with respect. We pride ourselves on creating an environment where diversity is celebrated, equality is insisted upon, and inclusion is expected.

We believe in having the right person in the role; personality and individuality are top priorities in our applications and hiring process.

We value diversity, stand against discrimination, and believe decisions about employment should be based on abilities, skills, performance, and behavior.

We foster an environment of trust and camaraderie, encouraging positive relationships and energy, recognizing everyone's contributions, and working together to deliver the Modern Coffee experience.

Our four core values—passion, can do, diligence, and empathy—define us. We expect these values to resonate with you as they do with us, driving your ambition and our success.