Fulfilment Manager (Portuguese Speaker)

Element London - The Prize & Incentive People; Greater London; Hybride; GBP 35 000 - 49 000; Plein temps

Résumé du poste

Element London - The Prize & Incentive People in London (Hybrid) seeks a Portuguese-speaking Fulfilment Manager to handle bespoke travel arrangements and product fulfilment for prize winners and VIP clients worldwide. Fluency in English and Portuguese is essential, with strong Excel/Word skills and a passion for exceptional customer service.

Hybrid role with some travel; you will manage complex itineraries, maintain databases, and build supplier relationships to secure competitive rates while

Qualifications

• Fluent in English and Portuguese with strong written and verbal communication.
• Demonstrated passion for first-class customer service and going the extra mile.
• Ability to work to tight deadlines and thrive under pressure.
• Highly organised, proactive and able to work autonomously with team support.
• Excellent numerical accuracy and proficiency with Excel/Word.

Responsabilités

• Deal courteously with winner queries and concerns.
• Research and book complex travel itineraries globally.
• Provide all relevant paperwork to accounts as bookings are made.
• Establish new supplier relationships in travel and goods.
• Work with suppliers to secure competitive rates and quotes.
• Meticulously maintain and update databases.
• Manage complex diaries effectively.

Connaissances

Fluent English

Portuguese

Travel co-ordination

Diary management

Excel

Word

Customer service

Outils

CRM systems

Description du poste

Job Title: Fulfilment Manager (Portuguese Speaker)

Location: London - Hybrid (plus travel as required)

Element - Prize & Rewards Agency

Part of the Strata Group, Element are a specialist agency creating brand experiences, prizes and rewards for brand, media and entertainment clients worldwide. We help them by creating and sourcing unique prize solutions, which we also organise and fulfil. We’ve created and fulfilled over 75,000 prizes to more than 40 countries worldwide.

Strata Group is a collective of award-winning specialist agencies, united by one ambition: to help people and brands on a mission create meaningful, memorable and measurable experiences.

Across the Group, we bring together expertise spanning strategy, creative, experiential, events, production, technical delivery, audience engagement, incentives and specialist services. Together, we offer clients one partner, uniting experts – giving them access to the right combination of people and capabilities for every challenge.

Job Overview

We have an exciting opening for a Portuguese speaking Fulfilment Manager to handle bespoke travel arrangements and product fulfilment for lucky competition winners, VIP delegates and key clients from all over the world. Other languages are also an advantage.

Key Responsibilities

• Dealing courteously and attentively with any queries, questions or winner concerns
• Researching and booking complex travel itineraries around the world
• Providing all relevant paperwork to accounts as soon as bookings are made
• Establishing new supplier relationships within the travel and goods industries
• Working with suppliers to secure the most competitive rates and quotes
• Meticulously maintaining and updating databases
• Complex diary management

The successful candidate must be able to demonstrate the below experience:

• Fluent in English and Portuguese, with good verbal and written communication skills
• A passion for providing a first‑class customer service and a desire to 'go the extra mile’
• Have the ability to work to tight deadlines and thrive under pressure
• Consider yourself enthusiastic, committed and are willing to roll your sleeves up
• Have exceptional organisation and problem‑solving skills with attention to detail
• Highly self‑managed and able to work unsupervised, backed up with team support
• Exceptional time management and ability to prioritise workload
• Numerical accuracy and proficiency with Excel and Word
• A positive outlook and can‑do approach
• For the right candidate we can consider part time hours – minimum 4 days a week

We are a people‑first brand experience agency with a set of core principles that guide our every action by measuring:

A win for the client

Client success is at the forefront of everything we do. We measure our success by the impact we make for our clients. We strive to exceed your expectations, delivering moments that matter with results that matter.

A win for the company

We believe in long‑term partnerships and sustainable growth. When your business prospers, so does ours. Our commitment to excellence and innovation means we’re always ahead of the curve, offering you the best brand experiences.

A win for the team

Our team is the lifeblood of our agency. We celebrate diversity, promote collaboration, and foster an inclusive culture where every team member feels valued and empowered. When our team thrives, their passion and dedication is reflected in everything we deliver.

A win for you

Whether you’re engaging us for your events, already fostering a career at Strata, or considering one, our goal is to create a win for you. We’re dedicated to providing our employees with an enriching workplace that supports their growth and well‑being. For our clients, a win means achieving your objectives and making your brand shine.

A win for the planet

We are committed to making environmentally responsible choices in our work. We recognise our responsibility to minimise our impact on the planet and contribute to a sustainable future. From eco‑friendly event practices to conscious resource management, we aim to create events that are a win for the environment.

Diversity at Strata

At Strata, people are at the heart of who we are.

We recognise and value the diverse and unique perspectives, experiences, and backgrounds that each individual brings.

We are committed to fostering a workplace where everyone feels respected, heard, valued, and empowered. We strive to create an innovative, creative, and inclusive environment where all employees and applicants can thrive.

We welcome applications from all suitably qualified individuals, regardless of age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. Recruitment decisions are based solely on merit, qualifications, and business needs.

Embracing diversity isn't just our goal, it's our strength, driving us towards a more inclusive future.

At Strata, we are proud to be a Disability Confident employer, committed to creating an inclusive and accessible workplace where everyone can thrive. We actively promote equal opportunities and support individuals with disabilities throughout their careers. As part of our recruitment process, we encourage candidates to let us know if they require any reasonable adjustments - our team is committed to ensuring a fair, supportive, and inclusive experience from application through to employment.

https://stratacreate.com/

Prize Agency | Incentive Prizes | Customer Rewards | Element