Fulfilment Manager

Element London - The Prize & Incentive People; Greater London; On-site; GBP 34,000 - 45,000; Part time

Job summary

Element London - The Prize & Incentive People is looking for a Fulfilment Manager to manage bespoke travel arrangements and product fulfilment for competition winners and VIP clients. This role involves booking complex travel itineraries, handling client queries with excellent customer service, and maintaining supplier relationships. Applicants should be fluent in English, organized, and detail-oriented, with proficiency in Excel and Word. Part-time hours can be considered for the right candidate. The position offers a hybrid work model in Wandsworth, Greater London.

Qualifications

• Exceptional organisation and problem-solving skills with attention to detail.
• Ability to work to tight deadlines and thrive under pressure.
• Experience in dealing with customer queries and concerns.

Responsibilities

• Researching and booking complex travel itineraries around the world.
• Establishing new supplier relationships within the travel and goods industries.
• Providing all relevant paperwork to accounts as soon as bookings are made.

Skills

Fluent in English

Customer service

Time management

Numerical accuracy

Problem-solving

Organisational skills

Tools

Excel

Word

Job description

Location: Wandsworth - Hybrid (plus travel as required)

We have an exciting opening for a Fulfilment Manager to handle bespoke travel arrangements and product fulfilment for lucky competition winners, VIP delegates and key clients from all over the world.

Who we are

Part of the Strata Group, Element are a specialist agency creating brand experiences, prizes and rewards for brand, media and entertainment clients worldwide. We help them by creating and sourcing unique prize solutions, which we also organise and fulfil. We’ve created and fulfilled over 75,000 prizes to more than 40 countries worldwide.

The Role

• Dealing courteously and attentively with any queries, questions or winner concerns;
• Researching and booking complex travel itineraries around the world;
• Providing all relevant paperwork to accounts as soon as bookings are made;
• Establishing new supplier relationships within the travel and goods industries;
• Working with suppliers to secure the most competitive rates and quotes;
• Meticulously maintaining and updating databases;
• Complex diary management;

About You

• Fluent in English, with good verbal and written communication skills
• A passion for providing a first-class customer service and a desire to 'go the extra mile’;
• Have the ability to work to tight deadlines and thrive under pressure;
• Consider yourself enthusiastic, committed and are willing to roll your sleeves up;
• Have exceptional organisation and problem-solving skills with attention to detail;
• Highly self‑managed and able to work unsupervised, backed up with team support;
• Exceptional time management and ability to prioritise workload;
• Numerical accuracy and proficiency with Excel and Word;
• A positive outlook and can‑do approach
• For the right candidate we can consider part time hours – minimum 4 days a week

Diversity at Strata

At Strata, people are at the heart of who we are.

We recognise and value the diverse and unique perspectives, experiences, and backgrounds that each individual brings.

We are committed to fostering a workplace where everyone feels respected, heard, valued, and empowered. We strive to create an innovative, creative, and inclusive environment where all employees and applicants can thrive.

We welcome applications from all suitably qualified individuals, regardless of age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. Recruitment decisions are based solely on merit, qualifications, and business needs.

Embracing diversity isn't just our goal, it's our strength, driving us towards a more inclusive future.