Logistics and fulfilment manager

Fable England; Slough; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

Fable England is seeking a Logistics & Fulfilment Manager to own the commercial and analytical side of our fulfilment operations. You will manage our 3PL and carrier relationships, model costs and report on performance across DTC, marketplaces and wholesale in the UK, EU and US.

The role is hybrid in London with an immediate start; you will work with the operations lead to scale our fulfilment while preserving fast, accurate delivery and strong cost controls.

Qualifications

• Proven experience managing 3PL and carrier relationships for an ecommerce or multichannel business.
• Strong commercial and analytical skills — able to build cost models and negotiate contracts.
• A track record of improving both service performance and cost to serve.
• International shipping experience (UK, EU, US), including customs and duties.
• Hands-on and pragmatic, comfortable building things that don’t yet exist.

Responsibilities

• Own the 3PL relationship: performance management, SLAs and commercial terms
• Manage carrier relationships and negotiate rates across UK, EU and US
• Build clear reporting on cost per order, dispatch and delivery performance, accuracy and returns
• Drive service quality — delivery speed, order accuracy, returns experience — as a differentiator for a premium brand
• Improve cost to serve without compromising the customer experience
• Plan and stress-test capacity for peak trading
• Oversee stock accuracy and allocation across channels
• Meet marketplace and wholesale compliance requirements (routing, labelling, packaging, delivery windows)

Skills

3PL management

Carrier relationships

Cost modelling

Contract negotiation

Analytical skills

Multichannel ecommerce

International shipping

Tools

Shopify

WMS

Job description

Logistics & Fulfilment Manager — Contract to Permanent

Fable England · London (hybrid) · Immediate start

Fable England is a British premium lifestyle brand — jewellery, bags and scarves — sold through our own ecommerce site, international marketplaces and wholesale in the UK and US.

We're growing quickly across several channels. That growth brings the usual growing pains, and we're looking for an experienced pair of hands to bring structure and commercial rigour to our fulfilment operation as we scale — working alongside our existing operations lead.

The role

You'll own the commercial and analytical side of fulfilment: our 3PL and carrier relationships, cost management, service performance and reporting. In practice that means making sure orders reach customers quickly, accurately and at a sensible cost — across DTC, marketplace and wholesale, in the UK, EU and US.

Key responsibilities

• Own the 3PL relationship: performance management, SLAs and commercial terms
• Manage carrier relationships and negotiate rates across UK, EU and US
• Build clear reporting on cost per order, dispatch and delivery performance, accuracy and returns
• Drive service quality — delivery speed, order accuracy, returns experience — as a genuine differentiator for a premium brand
• Improve cost to serve without compromising the customer experience
• Plan and stress-test capacity for peak trading
• Oversee stock accuracy and allocation across channels
• Meet marketplace and wholesale compliance requirements (routing, labelling, packaging, delivery windows)

About you

• Proven experience managing 3PL and carrier relationships for an ecommerce or multichannel business
• Strong commercial and analytical skills — comfortable building cost models and negotiating contracts
• A track record of improving both service performance and cost to serve
• International shipping experience (UK, EU, US), including customs and duties
• Hands-on and pragmatic, comfortable building things that don't yet exist

Nice to have:

retail or fashion/accessories background; marketplace channel experience; Shopify and WMS familiarity; peak season planning.

Details

• Contract to permanent — initial 3–6 month contract, permanent by mutual agreement
• Day rate during contract, salary on conversion — competitive, depending on experience
• hybrid, with regular visits to our 3PL
• Start as soon as possible