Fulfilment Centre Associate

Zapp; London; On-site; GBP 22,000 - 27,000; Full time

Job summary

A convenience retail platform in London seeks a Fulfilment Centre Associate to manage the picking and packing of customer orders. This role is essential to the operations of the store and offers a clear career path to Shift Manager for strong performers. Key responsibilities include ensuring order accuracy, maintaining stock levels, and supporting a safe working environment. Retail experience is a plus, with a desire for proactive problem solvers.

Qualifications

• Experience of working in retail is desirable.
• Skilled with a barcode scanner is desirable.
• Ability to manage time effectively and work flexibly.

Responsibilities

• Picking and packing customer orders quickly and accurately.
• Securing packed orders before handover to riders.
• Maintaining a clean and safe store environment.
• Conducting thorough stock checks.
• Ensuring deliveries are scanned on the system correctly.
• Investigating discrepancies and resolving issues.

Skills

Great listening and communication skills

Punctual with time management

Proactive and able to take initiative

Can work at a fast pace and under pressure

Experience of working in retail

Skilled with a barcode scanner

Job description

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Fulfilment Centre Associates form the backbone of our operations - they manage the picking and packing of customer orders, delivery handover to our assigned riders, all whilst ensuring accurate stock management.

In addition to playing a key role in Zapp’s operations, you’ll also enjoy a strong career path ahead of you - those who demonstrate strong performance in this position will have the opportunity to progress into a role as Shift Manager.

Responsibilities

• Picking and packing customer orders quickly, accurately and with a high level of care.
• Securing packed orders before handover to our third party riders.
• Ensuring your Zapp Store is clean and tidy at all times and that any potential hazards are dealt with safely and efficiently.
• Maintaining a high level of stock accuracy by conducting thorough stock checks.
• Checking stock availability and expiry dates whenever picking items or adding items to stock.
• Ensuring deliveries are added to stock and scanned on the system correctly.
• Investigating discrepancies and using your initiative to resolve issues.
• Helping with ad-hoc tasks when the need arises.

Skills, Experience and Attributes

• Great listening and communication skills
• Punctual with time management, with the ability to be flexible
• Proactive and able to take initiative with problem solving
• Can work at a fast pace and under pressure
• Experience of working in retail (desirable, but not essential)
• Skilled with a barcode scanner (desirable, but not essential.

About Zapp

Zapp is London’s leading premium convenience retail platform. Founded in 2020, our vision is to disrupt the multi-trillion dollar convenience retail market, currently dominated by major players, by developing best-in-class customer-centric technology and fulfilment solutions. Zapp partners with some of the world’s leading brands to deliver an exclusive range of hand-picked products 24/7, delivered in minutes.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Other

Job function

• Job function

  Other

• Industries

  Retail

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